Key Accounts Executive (Customer Success)

Chennai - India

Monthly Salary: Not Disclosed

Experience Required: 0-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key responsibilities - Including but not limited to

o Onboard new customers

o Follow up on renewals

o Encourage upsells and cross-sells

o Build relationships between customers and the support team

Develop trust relationships with a portfolio of major clients.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams (Keeping the client posted)
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Networking and handling Senior Executives in Corporates (CxOs Directors Etc.)

Requirements

0 to 3 years of experience.
Customer-First Mindset. Relationship Management and Managing Expectations.
Willingness to travel.
Good communication in English & Hindi.
Research and presentation skills.

Required Skills:

Key responsibilities - Including but not limited to o Onboard new customers o Follow up on renewals o Encourage upsells and cross-sells o Build relationships between customers and the support team Develop trust relationships with a portfolio of major clients. Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. Ensure the correct products and services are delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams (Keeping the client posted) Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Networking and handling Senior Executives in Corporates (CxOs Directors Etc.)

Required Education:

Any UG/PG graduates

Key responsibilities - Including but not limited to

o Onboard new customers

o Follow up on renewals

o Encourage upsells and cross-sells

o Build relationships between customers and the support team

Develop trust relationships with a portfolio of major clients.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams (Keeping the client posted)
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Networking and handling Senior Executives in Corporates (CxOs Directors Etc.)