Customer Support Representative (CSR) Back Office

Pune - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description : Customer Support Representative (CSR) - Back Officeacts as a critical link between patients field caregivers internal teams and healthcare professionals. This role ensures timely allocation of services follows up with patients and families on service continuation and payments maintains documentation and coordinates with doctors therapists and internal teams for smooth service delivery. The role requires strong system knowledge process adherence excellent communication and coordination skills to ensure high-quality home healthcare service and patient satisfaction.

Key Responsibilities:

Coordinate with field caregivers to ensure timely service delivery and proper scheduling.

Communicate with patients and families to confirm service continuation collect feedback and manage payments.

Liaise with doctors therapists and internal teams to address service requirements and updates.

Maintain accurate and up-to-date records documentation and CRM entries.

Notify patients and professionals promptly in case of service schedule changes or cancellations.

Ensure adherence to internal processes policies and regulatory requirements.

Assist in data collection reporting and MIS preparation for operational review.

Support the call centre and operations teams in ensuring seamless patient experience.

Eligibility Criteria

Minimum 24 years in healthcare coordination customer service or administrative roles; home healthcare or hospital experience preferred.

Excellent verbal and written communication skills with strong interpersonal and coordination abilities.

Proficiency in CRM tools scheduling software MS Office and understanding of service processes and policies.

Ability to identify potential issues coordinate solutions and escalate when required.

Minimum Graduate; preferably in Healthcare Life Sciences or Management.

Ability to manage multiple tasks prioritize effectively and work under deadlines.

Maintain patient confidentiality exhibit empathy and provide high-quality service support.

Contact Details: HR Department

Email: Phone:

Required Experience:

Unclear Seniority

Job Description : Customer Support Representative (CSR) - Back Officeacts as a critical link between patients field caregivers internal teams and healthcare professionals. This role ensures timely allocation of services follows up with patients and families on service continuation and payments maint...