WOC Dental Office Assistant Senior

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

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This Work Matters!

This temporary work of class (WOC) assignment is expected to last up to six months.

We seek leaders achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity protect the most vulnerable and promote health and wellness for everyone and we uphold the values: Compassion and Care Empowerment Racial Equity Creativity and Integrity. We create a culture of respect trust and understanding for the highly diverse population we serve in our communities.

Were seeking a highly organized and detail-oriented individual to join our Dental Clinics team! In this vital position as the WOC Dental Office Assistant Senior you will have the opportunity to provide complex clerical and administrative support playing a key role in the smooth operation of our clinics. Your contributions will include optimizing schedules preparing and distributing monthly management reports program resources for computer applications meetings and training support and special projects to the Dental Clinics.

This position will work on site at the Dental Clinics located at Mid County Health Center and Rockwood Health Center each week.

The WOC Dental Office Assistant Senior responsibilities will include:

• Managing provider schedules for all dental clinics in order to maintain and optimize work-flow.

• Performing weekly schedule forecasting organizing and re-arranging in partnership with Supervisors.

• Determining patient eligibility for dental and primary care programs according to program guidelines; triage of patient needs over the phone to determine and schedule appropriate appointments.

• Registering demographic information guarantor accounts and insurance information into electronic health records.

• Explaining dental access program limitations fee policy guidelines and financial obligation or receiving services.

• Providing outreach to previously established clients to re-establish care; provide in-reach to primary care and other ICS services to help clients establish a dental home.

• Coordinating and communicating with School and Community Oral Health team to connect clients from community-based outreach efforts with dental services.

• Managing weekly reports verifying accuracy research discrepancies and re-trains staff as needed.

• Developing weekly reports and spreadsheets for scheduling management and communications for dental leadership to track progress toward scheduling goals.

• Supporting clinic leadership and teams by investigating and reporting access patterns for providers and ensures that access standards are maintained.

• Developing and managing on-boarding training materials specific to roles and by tracking changes in department and County requirements.

• Building and maintaining provider templates for each of the providers and staff with high accuracy.

• Blocking schedules for providers according to approved time off requests.

• Providing feedback to leadership around variances and issues such as number of no-show appointments accidental double-bookings etc.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to completion of the twelfth grade.

• Three (3) to six (6) years of relevant experience.

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Strong oral and written communication; able to communicate effectively with a diverse set of stakeholders.

• Experience or ability to synthesize data in order to independently solve problems or formulate recommendations.

• Ability to organize prioritize and complete a variety of simultaneous tasks.

• Experience working with culturally and individually diverse groups.

• Deep understanding of disparities that inform equity driven approaches to the work.

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background reference and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidates relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.

• A resume that explains all related experience (paid or unpaid) and training in your resume.

• A cover letter that expands on your resume addressing how you qualify for the position and why you are interested in the role.

Note: The application resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday to Friday 6:30am - 3:30pm

Work Location: This position works onsite at the Dental Clinics located at Mid County Health Center 12710 SE Division St Portland OR 97236 and at Rockwood Health Center 2020 SE 182nd Ave Portland OR 97233.

Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

In accordance with Oregon Law Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume cover letter and other application materials.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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