Division of Employment and Rehabilitation Services (DERS)
Quality Assurance and Integrity Administration (QAIA)
1789 West Jefferson Street Phoenix Arizona 85007

Salary: $22.8671 - $32.4840/ hourly ($47563.56 - $67566.72 annually)

Grade: 22

Closing Date:Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!

The Department of Economic Security Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Compliance Manager with the Quality Assurance and Integrity Administration (QAIA). This position is responsible for work of considerable difficulty including the tracking monitoring and analysis of case assessments with a focus on actions associated with DERS programs that include but are not limited to the Office of Apprenticeship ETPL RSA WOTC Rapid Response and other required and core partner programs under WIOA. The position will initially supervise a staff of seven team members.

Travel is required to attend off-site meetings trainings or conferences etc.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on State business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code A.A.C. R.11).

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

Coaching counseling mentoring and training subordinate personnel
Completing analysis for Administration or Executive Management pertaining to compliance outcomes and case management accuracy
Correcting application and interpretation of program requirements contained in Policy Statute and Rule
Facilitating work group sessions
Developing streamlined standards of work and procedures to increase and improve outcomes
Collaborating with the DERS/DES and/or external partners and stakeholders to ensure compliance with federal and state requirements

Knowledge of advanced leadership and management practices sufficient to guide and direct subordinate staff
Knowledge of Federal and State rules and regulations governing federally funded programs policies and procedures
Knowledge of Unemployment Insurance rules policies and procedures
Knowledge of review and evaluation tools and/or processes
Skill in monitoring or compliance reviews and development of result/response communication
Skill in using automated programs for research analysis and work management
Skill in producing statistical and other reports
Ability to communicate both orally and in writing at a high level
Ability to accurately read understand and interpret complex issues laws rules regulations policies and data

The ideal candidate for this position will have:

At least two years experience as an audit supervisor manager or equivalent.
Data analysis and compilation formal written communications white or position papers.

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Myranda Carrasco at or email

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or emailing Requests should be made as early as possible to allow time to arrange the accommodation.