IT System Support Administrator

Required Education and Experience:High school diploma or GED equivalent AND:

• 4 Years of customer service help desk or device/software support experience.

Equivalency/Substitution:Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Skills:

• Familiarity with IT security protocols and best practices.
• Customer relationship and vendor relationship management skills.
• Skills in change management relationship management and project management.
• Technical project management skills.
• Ability to manage an IT budgeting and financial management skills.
• Familiarity with networking systems and protocols.
• Working knowledge of remote desktop support systems.
• Working knowledge of computer hardware systems routers peripherals operating systems office software enterprise software and server systems.
• Proficiency in supporting Windows iOS and Unix-like operating systems.
• Intermediate Active Directory skills (e.g. Security and distribution group management PowerShell scripting and group policy management skills).
• Excellent problem-solving skills. Experience with scientific computing is a plus.
• Linux server installation configuration and administration (Redhat Enterprise CentOS).
• Knowledge of scripting (BASH using Perl Python and/or managing Condor).
• Knowledge of physical layer network; RedHat Enterprise Linux; DNS/DHCP; Linux Virtual Machine Management.
• Ability to manage servers networks and backup systems.
• Self-directed learning and the ability to problem solve while creating clarity from vague requirements.

Certifications: None

Advertised Physical Requirements:

• Sit for prolonged periods.
• Use of a computer.
• Communicate effectively and listen.
• Office Work Environment.

Supervision: None

Special Instructions:If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Title- IT System Support Administrator
Team- IT Mission Support
Work Type- Onsite

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems

This position provides system solution administration and device support for faculty and staff primarily within the college or department.

• Provides on-site and remote end-user support for university computers mobile devices peripherals and applications.
• Analyzes business requirements and technology needs manage technical projects system administration server administration application
• administration network security and IT security; specify test and deploy solutions and develop documentation for long-term support.
• Manages the technology budget for the area ensuring cost-effective use of resources and alignment with departmental goals.
• Sustains a high level of customer service while implementing managing and supporting IT systems and solutions.
• Administers servers services and infrastructure for the designated department(s) applying IT best practices.
• Serves as an embedded resource to department(s) addressing area-specific technology issues supporting research computing needs and
• managing technology projects within scope budget and schedule.
• Interact with and train faculty staff and students on technology and research computing resources.
• Manages research computing throughout the designated department including networked Linux machines specialized software licenses and the installation of new systems and disk subsystems.
• Manage account access and permissions to departmental security groups mailboxes and distribution lists network file shares and other resources.
• Support operating systems hardware and networking administration including firewalls.
• Leverage skills in unix and/or unix-like (Linux) System Administration coding (Python Bash SQL etc.) virtualization large-scale storage systems
• HPC lab machine administration web server administration procurement research computing consultation and database administration to meet departmental IT needs.
• Leverage relationship management and facilitation skills to coordinate with members of internal OU IT teams to prepare secure and deploy university systems in compliance with university policies and procedures.
• Fosters long-term relationships with researchers and staff members to better understand their computational needs.
• Helps customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.