IT Service Delivery Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are seeking an accomplished IT Service Delivery Manager to lead and continuously improve a global technology service desk organization. This role provides strategic and operational oversight of enterprise IT support functions across multiple regions driving service excellence team development and modern IT service management practices. The ideal candidate brings strong leadership technical expertise and a customer-focused mindset to support global infrastructure and application environments.
Duties & Responsibilities
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Lead and develop a global service desk team including recruitment onboarding training and performance growth
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Drive continuous improvement in service quality processes and customer experience
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Apply ITSM and ITIL frameworks to refine workflows metrics and communication practices
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Oversee ticket assignment tracking and resolution across regions
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Manage enterprise asset management processes and inventory controls
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Improve infrastructure and application monitoring and alerting strategies
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Serve as an escalation point for complex technical incidents
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Manage vendor relationships and service level agreements
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Analyze service trends to streamline operations and improve efficiency
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Build strong relationships with internal teams leadership and technical stakeholders
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Coach and mentor team members to support career development and skill advancement
Qualifications Skills & Experience
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5 years of experience leading IT service delivery or service desk organizations
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Strong knowledge of ITIL or IT service management frameworks
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Broad technical background across infrastructure cloud applications and end-user systems
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Proven ability to lead global and offshore teams as a unified organization
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Strong analytical troubleshooting and operational management skills
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Excellent communication and stakeholder engagement abilities
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Hands-on leadership style with a collaborative approach
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Ability to balance strategic planning with day-to-day operational execution
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
