Customer Support Associate (Hybrid Mexico City)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.
OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role if you have an interest in connecting to people and the skills for logical thinking we can teach you the rest. If you come with some computer networking or technical knowledge even better.
The goal is not to get the customer off the phone as fast as possible (unless thats what the customer wants). We expect you to go out of your way to not only fix the problem but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so youll need to be able to adapt to their various styles accordingly. You will become our best marketing tool and will help foster a prosperous relationship with both customers!
Please note we can only consider candidates who are able to speak and write Spanish and English.
In this role you will:
Report to the Customer Support Supervisor our Customer Support Representatives will be responsible for providing support to our customers answering complex questions on function and usage of products via telephone email and/or Internet. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia)
Answer customer and employee calls emails chats community posts (and any future form of contact we may come up with)
Provide outstanding service
Know your limitations and when you should ask for assistance
Own the resolution to the problem; dont leave the customer hanging
Accurately and efficiently log all contacts in our CRM (Salesforce)
Shift Information:
Please Apply if:
You have an interest (or background) in the restaurant or hospitality industry (Its certainly not mandatory but we do appreciate any proven experience)
You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
You have the natural ability to know whats right for the customers and our company and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions
You love to tackle problems
You speak both fluent English and Spanish. You will be required to speak regularly with our Spanish speaking customers. You must also be able to write in English and Spanish for Digital communications.
Youre the one your family and friends call when their electronics are acting up or when they need help getting new devices set up
Value your integrity and respect the trust our customers place in OpenTables products/ brands and would never lie to our clients just to make them happy
You enjoy the flexibility and challenges that come with a script free environment
You use your experience and personality to provide excellent service
You are not only receptive to feedback but you actively seek it and look for ways to implement it
Experience Needed:
Excellent social skills with a bias towards customer service
You have Strong communication skills: active listening writing/typing informal communications
Restaurant/ hospitality experience (or even just being a foodie) preferred
You have 1 year experience providing customer support by phone email chat preferably in a software support environment
Have experience using current Microsoft Windows and Apple operating systems
You hold knowledge of iOS and Apple Hardware
Benefits and Perks
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Christmas Bonus - 30 days
- 20 days of paid time off a year
- 25% vacation premium
- Private health dental and life insurance
- Monthly social events and happy hours
Inclusion
Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Book online, read restaurant reviews from diners, and earn points towards free meals. OpenTable is a real-time online booking network for fine dining restaurants.
