Bilingual Cardiology Clinical Support Specialist (Spanish-English)

Location: Remote U.S. Business Hours
Employment Type: Full-Time

About the Role

We are seeking a qualified Bilingual Cardiology Clinical Support Specialist (Spanish-English) with a nursing or healthcare background to support a U.S.-based clinical team.

In this role you will manage patient communications in both Spanish and English coordinate cardiac care and support clinical and operational workflows while ensuring accuracy empathy and professionalism at all times.

This opportunity is ideal for a healthcare professional who values patient interaction and wants to continue contributing to meaningful cardiac care in a structured remote environment.

Key Responsibilities

Bilingual Patient Communication & Care Coordination

• Communicate with patients in Spanish and English via phone text email and secure patient portals

• Schedule appointments manage reminders and coordinate follow-ups using EMR/EHR systems

• Reinforce provider-directed care instructions within scope (no diagnosing or prescribing)

• Support care coordination for cardiology patients including those managing Congestive Heart Failure (CHF)

• Facilitate clear communication between patients and clinical staff

Clinical Documentation & Workflow Support

• Maintain accurate detailed and confidential patient records

• Support billing documentation and insurance coordination as needed

• Ensure compliance with HIPAA and healthcare regulations

• Utilize approved digital and AI-supported tools to assist with documentation organization note structuring and workflow efficiency (AI tools support efficiency only not clinical decision-making)

Required Qualifications

• Nursing or clinical healthcare background required (CNA MA RN or equivalent clinical experience)

• Fluency in Spanish and English (written and spoken)

• Minimum English proficiency: B2 (professional communication required)

• At least 1 year of experience in a healthcare telehealth or medical office setting

• Direct experience in Cardiology including comprehensive exposure to Congestive Heart Failure (CHF)

• Strong understanding of cardiac terminology and patient care workflows

• Experience using EMR/EHR systems (e.g. Athena Kareo SimplePractice or similar)

• Strong patient-centered communication skills

• High attention to detail and reliability in remote settings

• Ability to work during U.S. business hours

Preferred Qualifications

• Background in home health telemedicine or outpatient cardiology

• Knowledge of medical billing or prior authorization processes

• Experience with remote patient monitoring

• Familiarity with Google Workspace or Microsoft Office

Why Join Us

• 100% remote clinical support role

• Opportunity to support meaningful cardiac patient care across cultures

• Collaborative and supportive team environment

• Long-term placement with a specialized U.S. practice