Personal Care Contact Center Specialist

• Serve as front line support for referrals inbound/outbound engagement intakes PHRC support coach scheduling and case documentation.
• Execute contact center procedures for case tracking routing escalation and warm handoffs to coaches or escalations.

• A minimum of one year of experience in a medical/hospital call center
• A minimum of one year experience in triage care management motivational interviewing and crisis counseling
• Fluent in English and/or Spanish both oral and written
• Ability to handle inquiries and requests in a courteous and professional manner
• Ability to listen to and empathize with Service members Veterans and others and acknowledge their concerns
• Ability to gather information to determine a Service member Veteran or family members needs as well as apply problem-solving skills and resolve the inquiry/request effectively
• Ability to communicate information clearly accurately and completely
• Ability to record all pertinent information accurately and efficiently
• Ability to handle crisis and abusive calls in a professional and effective manner
• Ability to control the pace and flow of the inquiry/request and manage call time effectively

Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of our challenging fast-paced environment no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Dont Break.

Represent Your Brand.

Think Differently.

Be Amazing Be Fearless Smile Have Fun!

Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters issuing fake job offers and attempting to setup payment for the job seekers new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @ email addresses and our official Applicant Tracking system JazzHR (@ email addresses). Please refer to our official Careers page at to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email

rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status veteran status or any characteristic protected by Federal state or local law.

rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process please contact us for assistance at