CCaaS (Contact Center as a Service) Architect

Torrance, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title- CCaaS (Contact Center as a Service) Architect

Location Torrance CA (ONSITE)

Contract 1 year

A CCaaS Architect designs and implements cloud-based contact center solutions that enhance customer engagement streamline operations and integrate seamlessly with enterprise systems.
Key Responsibilities
Solution Design
Architect end-to-end CCaaS solutions aligned with business and customer experience goals.
Conduct current-state assessments and define future-state architectures.
Integration
Connect CCaaS platforms with CRM ERP and other enterprise applications for smooth data flow.
Ensure interoperability with AI-driven tools (e.g. Dialogflow Agent Assist).
Advisory & Strategy
Act as a trusted advisor to clients analyzing business needs and recommending scalable solutions.
Provide insights and roadmaps for digital transformation in customer service.
Implementation & Delivery
Lead technical teams in deploying CCaaS platforms.
Oversee project planning execution and compliance with requirements.
Optimization
Monitor performance and recommend improvements for efficiency and customer satisfaction.
Leverage analytics and reporting tools to drive continuous improvement.
Typical Background
8 years in IT/Contact Center technology roles.
Prior experience as a Solution Architect or Technical Lead in customer engagement platforms.
Certifications in cloud technologies or CCaaS platforms are often preferred.
Experience Required
Strong knowledge of CCaaS platforms (Genesys Cloud Amazon Connect Five9 NICE CXone etc.).
Experience with CCAI technologies (Dialogflow Insights Agent Desktop Agent Assist).
Proficiency in cloud architecture (AWS Azure GCP).
Familiarity with enterprise integration (APIs middleware data pipelines).
Strong communication and stakeholder management skills.
Ability to lead workshops interviews and technical discussions.

Thanks & Regards

Team Lead

Mahesh Kumar

Direct No:

Yochana Solutions INC

Windsor Ontario- Canada

Farmington hills MIUSA

USA CANADA I Mexico INDIA

W:

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Job Title- CCaaS (Contact Center as a Service) Architect Location Torrance CA (ONSITE) Contract 1 year A CCaaS Architect designs and implements cloud-based contact center solutions that enhance customer engagement streamline operations and integrate seamlessly with enterprise systems. Key ...

Job Title- CCaaS (Contact Center as a Service) Architect

Location Torrance CA (ONSITE)

Contract 1 year

A CCaaS Architect designs and implements cloud-based contact center solutions that enhance customer engagement streamline operations and integrate seamlessly with enterprise systems.
Key Responsibilities
Solution Design
Architect end-to-end CCaaS solutions aligned with business and customer experience goals.
Conduct current-state assessments and define future-state architectures.
Integration
Connect CCaaS platforms with CRM ERP and other enterprise applications for smooth data flow.
Ensure interoperability with AI-driven tools (e.g. Dialogflow Agent Assist).
Advisory & Strategy
Act as a trusted advisor to clients analyzing business needs and recommending scalable solutions.
Provide insights and roadmaps for digital transformation in customer service.
Implementation & Delivery
Lead technical teams in deploying CCaaS platforms.
Oversee project planning execution and compliance with requirements.
Optimization
Monitor performance and recommend improvements for efficiency and customer satisfaction.
Leverage analytics and reporting tools to drive continuous improvement.
Typical Background
8 years in IT/Contact Center technology roles.
Prior experience as a Solution Architect or Technical Lead in customer engagement platforms.
Certifications in cloud technologies or CCaaS platforms are often preferred.
Experience Required
Strong knowledge of CCaaS platforms (Genesys Cloud Amazon Connect Five9 NICE CXone etc.).
Experience with CCAI technologies (Dialogflow Insights Agent Desktop Agent Assist).
Proficiency in cloud architecture (AWS Azure GCP).
Familiarity with enterprise integration (APIs middleware data pipelines).
Strong communication and stakeholder management skills.
Ability to lead workshops interviews and technical discussions.

Thanks & Regards

Team Lead

Mahesh Kumar

Direct No:

Yochana Solutions INC

Windsor Ontario- Canada

Farmington hills MIUSA

USA CANADA I Mexico INDIA

W:

Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please reply with subject line Remove