Intake Admin Specialist Personal Injury
Share
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Intake Admin Specialist Personal Injury
Wilshire Law Firm is a distinguished award-winning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic collaborative and client-focused professionals who are committed to delivering on our founding core values: Excellence Teamwork and Integrity.
The Opportunity
The Bilingual Intake Administration Specialist supports the intake team by handling high-volume document follow-up client outreach intake auditing and administrative tasks to ensure files are accurate complete and ready for next steps.
Training & Work Schedule (Includes Holidays & Weekends)
Training Schedule:Monday - Friday from 8:30am - 5:30pm (3 weeks)
Shifts Days: Tuesday Saturday or Sunday - Thursday.
Shifts: 10:00am-7:00pm12:00pm - 9:00pm 3:00pm - 12:00am or 11:00pm - 8:00am
Accountable for
- Handle 100 intake-related requests daily
- Follow up with clients for signed retainers W-9s and other required documents
- Conduct bilingual outreach to obtain missing information and signatures
- Review and audit intake documents for accuracy completeness and errors
- Proofread client-facing documents and intake materials
- Listen to recorded intake calls to gather missing information and support quality control
- Scan upload and organize case documents in Litify/Salesforce
- Prepare and mail drop letters including printing and scanning documents
- Prepare client care packages and other administrative materials
- Maintain accurate client and case records in Litify/Salesforce
Qualifications
- Bilingual in English and Spanish preferred
- Experience in intake client service administrative support or legal support preferred
- Strong attention to detail and proofreading skills
- Ability to manage high-volume work in a fast-paced environment
- Strong written and verbal communication skills
- Comfortable handling sensitive and confidential information
- Proficient in Salesforce (Litify preferred) Microsoft 365 Zoom and DocuSign
- Strong organization follow-up and time management skills
- $25- $33 based on experienceplus performance-based incentives
Benefits
- Paid time off and paid holidays.
- Opportunities for growth and advancement.
- Team outings and sponsored events.
- Referral bonus program.
- Firm-paid Medical HMO with affordable HMO and PPO upgrades.
- Low-cost Dental and Vision plans.
- Paid Life and AD&D insurance.
- 401k.
- FSA (Flexible Spending Account).
- EAP (Employee Assistance Program).
- Pet Insurance.
Strive for Excellence. Fight for Justice. Foster Unity.
Join Wilshire Law Firm
Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance
Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance
