Excise Tax Examiner 1 (Unclaimed Property)

The Department of Revenue is filling an Unclaimed Property Claims Examiner (Excise Tax Examiner 1) and a Unclaimed PropertyHolder Reporting Examiner (Excise Tax Examiner 1) within the Unclaimed Property unit which is part of the Taxpayer Account Administration (TAA) division in Tumwater WA.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color immigrants refugees LGBTQ people with disabilities and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health dental and vision coverage deferred compensation plans and as a public service employee you may also be eligible forstudent loan forgiveness.

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Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax fish tax cigarette and other tobacco products taxes local sales tax tax incentives and reseller permits. Additionally the division is responsible for the distribution of state and local taxes ensuring compliance with the Revised Uniform Unclaimed Property Act and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information work together to solve problems and continuously seek ways to enhance usability and improve customer service. At our core TAA values above all:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect:

• Work that is challenging.
• Enough tasks you will never run out of work to do.
• Variance from day to day and the ability to do multiple activities each day.
• Comprehensive paid training through your first year of employment.
• Opportunity for growth and development.
• Teleworking options and flexible work schedules.

As anUnclaimed Property Claims Examiner you will use your technical knowledge to interpret and process a variety of claims while providing quality assistance to claimants and the public. You will provide feedback both verbally and in writing to educate answer customer questions and process claims. Some of the other functions of this position includes:

• Determine proper ownership of funds and facilitate payment or denial of a claim using supporting documentation.
• Analyze and review claims using specialized investigative tools and identifying techniques to detect possible discrepancies fraud or collusion by claimants as well as to determine ownership.
• Assist customers with the Agencys online services and applications.
• Communicate clearly and effectively in writing and verbally.
• Use independent judgement to accomplish assignments.
• Answer customer phone calls and reply to web messages regarding Unclaimed Property.

• Balancing electronic reports/files using Department of Revenues Unclaimed Property System (KAPS).
• Providing direct customer service for the Unclaimed Property Section; primarily responsible for answering calls in the Holder Queue.
• Process holder requests including penalty waiver and refund requests.
• Opening and setting up new holder accounts while maintaining existing accounts.
• Assisting with the Safe Deposit Box inventory process.

The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas:

Producing a high volume of work while maintaining accuracy:

• Completing a large volume of items in a short period of time with a high degree of accuracy.

Attention to Detail:

• Monitoring steps within a process for accuracy.
• Analyzing data and information critically identifying discrepancies and potential fraudulent behavior.

Following Directions and Procedures:

• Locating procedures that are available for a work function to be completed.
• Ensuring actions follow established procedures.

Written Communication:

• Efficiently compose and tailor professional correspondence to customers.

Customer Service:

• Delivering less desirable news fielding inquiries and de-escalating upset customers.
• Providing customer service on the phone through calling customers and returning customer inquiries.

Adaptability and Flexibility:

• Adjusting your work focus based on work inventory.
• Willing to take on project assignments as they are discovered.

Information Technology Proficiency:

• Spreadsheet skills to use basic formulas tables filtering and sorting.
• Document skills to compose messages. Using bolding white space bullets and other formatting to ensure the message is clear.

Decision making and applying independent judgment:

• Making independent decisions based on training received.
• Applying judgement to determine the most accurate action when multiple potential actions could be taken.

Time Management:

• Independently managing your time to ensure goals are met.
• Meeting deadlines.

Organization:

• Keeping organized to ensure access to resources messages are responded to and projects are completed.

Self-Management:

• Motivating yourself to complete your goals.
• Working your entire work shift on work related items in a virtual or in person environment.

Teamwork:

• Working effectively with colleagues.

• Two years or more of experience in accounting auditing bookkeeping banking compliance or tax administration or
• Associates degree and one year experience in accounting auditing bookkeeping banking compliance or tax administration or
• A Bachelors degree involving major study in business or public administration or closely allied field.
• 6 semester (9 quarter) hours of accounting business law money and banking or finance coursework has been completed.
• Experience with Department of Revenues Unclaimed Property System (KAPS).
• Experience with Washington Revised Unclaimed Property Act RCW 63.30.
  
  

• Please complete your online profilein detail.
• Attach a resumedetailing your work experience.
• Pleaseattach a letter of interest describing your specific qualifications for this position.