Manager of Centralized Estimator

Hickory, NC - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013 serving customers with our mission Every time we interact with others we do so to improve their lives. With over 10 years of experience ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs wants and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water fire mold biohazard and other conditions and we have a vision to become the Titans of the Restoration Industry.

Role Description:

We are seeking a highly experienced Estimating Manager to lead and scale our centralized estimating operation. This role owns estimate quality cycle time carrier performance and team development while serving as the operational bridge between field leadership insurance partners and executive management.

This is a leadership role with direct impact on revenue production flow and customer satisfaction.

Requirements

What Youll Do

Team Leadership & Performance

Lead coach and develop the centralized estimating team
Set daily priorities manage workloads and ensure coverage
Monitor individual performance cycle times accuracy and compliance
Create and enforce SOPs for estimating documentation and carrier interaction

Estimate Operations

Oversee creation of all MIT & STR estimates
Review complex / high-risk files and large losses
Ensure program compliance (State Farm Sedgwick etc.)
Approve all final estimates before submission when required

Carrier & Revenue Management

Maintain strong relationships with carriers and program partners
Lead negotiations on complex files and disputed scopes
Drive approval speed and reduce supplement leakage
Monitor revenue flow and resolve bottlenecks

Cross-Department Coordination

Partner with Operations Construction Sales and Field leadership
Align estimating priorities with production capacity
Support market expansion and staffing planning

Reporting & Continuous Improvement

Track KPIs: cycle time accuracy approval rate revenue velocity
Identify process gaps and implement improvements
Support training programs and onboarding for new estimators

What Were Looking For

5 years of restoration estimating experience
Advanced Xactimate & Symbility expertise
Prior leadership or senior estimator experience
Strong insurance negotiation and carrier relationship skills
Proven ability to manage high-volume production environments
Exceptional organizational communication and coaching abilities

Why Join Us

Bonus/Commission
Dental Disability Life Medical and Vision Insurance
401K Company Match
PTO Paid Time Off
Company Phone
Fuel card for work-related travel
Company vehicle

Physical Environment

Daily travel is required must be able to commute daily to customer locations and on-site projects.
May be in non-climate-controlled environments and may be in office environments.
Noise level in the work environment can be moderate to loud.

Required Experience:

Manager

Full-timeDescriptionAbout UsEmergency Restoration Experts (ERX) has been in business since 2013 serving customers with our mission Every time we interact with others we do so to improve their lives. With over 10 years of experience ERX is an industry leader that demonstrates a commitment to excellen...