Customer Service Analyst
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Angott Search Group has partnered with a leading global supplier of powertrain components to recruit an Customer Service Analyst.This rolesupports the Sales team by managing order entry and serving as the key operational link between customers sales and logistics. This role ensures order accuracy on-time delivery and high customer satisfaction in a fast-paced automotive aftermarket environment.
Key Responsibilities
Provide back-office support for the Sales team and act as the primary operational contact for customers and logistics
Process and validate customer orders in the ERP system ensuring accuracy of pricing availability timing and documentation
Monitor order status and delivery performance; resolve delays discrepancies and customer issues
Partner with logistics to confirm inventory resolve fulfillment issues and prioritize shipments
Maintain accurate customer master data and order records in internal systems
Prepare and distribute order performance reports (fill rate on-time delivery backlog error rates)
Support sales planning and forecasting with order and performance insights
Manage customer claims returns and discrepancies; identify root causes and corrective actions
Participate in continuous improvement initiatives to streamline order-to-delivery processes
Education
Bachelors degree in Business Administration Engineering Supply Chain Management or related field
MBA or coursework in Operations or Logistics is a plus
Experience
35 years of customer service or sales support experience within the automotive aftermarket
Experience supporting distributor customers preferred
ERP system experience required (INFOR ideal; SAP or similar acceptable)
Skills & Competencies
Advanced Microsoft Excel skills (pivot tables formulas data analysis)
Strong ERP proficiency for order inventory and customer data management
Excellent written and verbal communication skills
High attention to detail and accuracy
Ability to manage multiple priorities in a deadline-driven environment
Analytical solution-oriented mindset
Collaborative and accountable; comfortable working cross-functionally
Adaptable to change and evolving processes
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Angott Search Group is a national executive search firm specializing in recruiting experienced professionals for financial, automotive, energy and legal roles and more.
