Senior Account Director CX

Agency :

Job Description :

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector

At Havas Lynx a global advertising agency at the forefront of healthcare communications we combine unmatched creativity extensive expertise and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful changea change built on a foundation of rich experience inspired by innovation and confirmed through our proven track recordwe work in close partnership with healthcare professionals patients carers and leading pharmaceutical brands to navigate the complex challenges of todays healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation crafting campaigns and solutions that significantly improve peoples lives.

Were a team of over 400 people in Manchester and London with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist Instagram Facebook LinkedIn and Twitter.

Everything this company achievesevery life it saves every penny it makes every policy it changes every award it winsis down to everyone who works here.

Please note that this role is based in Manchester and our current hybrid working arrangement requires office attendance on Mondays Tuesdays and Thursdays. This is non negotiable.

Our Role:

As a Senior Account Director at Havas Lynx you will be adept at establishing effective long-lasting partnerships. You will ensure that our clients receive the highest individual attention based on a thorough understanding of their business and personal drivers. As a natural leader you will lead and inspire your team to deliver an efficient effective and profitable service; whilst creating space for their personal growth and development. Your instinctive strategic nous will mean that you can readily identify opportunities within your existing accounts and beyond to direct exceptional creative campaigns with demonstrable impact.

What you can expect to be doing:

• Act as the key senior client contact building effective long-lasting relationships. Effectively leading your accounts to position Havas Lynx as the clients strategic partner as well as using your well-established network to develop broader business opportunities
• Work in partnership with the CSD to continually improve the services and processes of your team and the broader agency. Be proactive in making recommendations to drive positive change leading internal meetings and debriefs as appropriate
• Take a leading role in shaping the strategy and judging creative concepts for factual accuracy compliance and relevance to brief
• Ensure excellent financial health and billing practices proactively identifying and resolving financial issues. Appreciate when it is appropriate to escalate matter to the CSD to ensure agency revenue and profitability
• Empower the team delegating clearly and effectively whilst maintaining overall responsibility for the work that they produce
• Demonstrate thorough knowledge of Havas Lynx Group credentials and be able to confidently explain the agencys portfolio of services to clients to grow accounts and bring in new business
• Ensure that you keep up to date with relevant industry advancements and proactively share this internally and externally as appropriate

This role could be a great fit for you if:

• 7 years experience in a similar role across CX and client services
• Ideally some healthcare experience
• Line management experience
• Some brand and strategy experience or at least working on more strategic projects
• Experience taking creative briefs for global clients
• Expertise in leading large budgets up to 5 million
• Pitch experience
• Ideally you have experience working with Generative AI tools and data along with AI certifications from platforms such as Coursera Section AI or LinkedIn Learning

What you can expect from us

A supportive and challenging environment in which you will have the opportunity to learn grow and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. Its a unique initiative that aims to reward hard work reduce pressures and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent so we can continue to deliver on our mission.

You can also expect a whole host of benefits including:

• Hybrid Working 3 days in the office (flexible working options are available for in-office days)
• Starting holiday allowance of 28 days annual leave Bank Holidays with increasing allowance connected to length of service
• Option to buy carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Volunteer days
• Wellbeing programme including sports clubs discounted gym memberships free onsite flu vaccinations extended lunch breaks on Wellness Wednesdays and much more
• Medicash healthcare benefit
• 24/7 access to a free confidential and independent Employee Assistance Programme

Get in touch to find out how we can make an impact that matters together.

Contract Type :

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age sex race ethnicity disability and other factors that have no bearing on an individuals ability to perform their job.