Tier 2 Help Desk
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFPs (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service time management and troubleshooting skills.
Duties and Responsibilities
- Professional energetic hardworking self-starter.
- Demonstrates strong customer service skills with attention to detail and accuracy.
- Ability to diagnose and troubleshoot technical issues.
- Provide support to customers on print driver installations connectivity issues and configuring shared folders.
- Track route and redirect MFP IT related issues to appropriate resource.
- Maintain a high degree of integrity and discretion with routine customer service related issues.
Experience and Qualifications
- High School diploma required technical school or 2 plus years of IT helpdesk experience
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information both verbal and written to a wide range of end users.
- Ability to work as a team with other technicians to accomplish tasks.
- Knowledge of Mac and PC hardware Printers scanners computer peripherals Mobile devices (iOS Android).
- Ability to diagnose and resolve basic technical issues
- Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
Dex Benefits
- After 90 days accrue paid time off
- After 60 days eligible for 401K health benefits (Medical Dental Vision & Life)
- Paid holidays
- After one-year anniversary eligible for employee profit sharing plan
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
