Lead Front Desk Asspociate Luxury Gym

Lead Front Desk Associate

Gotham Gym New York City

About Gotham Gym

Gotham Gym is a luxury boxing and performance brand rooted in NYC grit and elevated service. We deliver

high-touch experiences to a discerning driven clientelefrom executives and creatives to athletes and

tastemakers. The front desk is the heartbeat of our operation and this role is critical.

The Role

The Lead Front Desk Associate is the first and last impression of Gotham Gym. This person runs point on

daily front-of-house operations owns the client experience and acts as a trusted extension of management.

This is not a passive desk job. You are expected to think anticipate solve and execute.

Schedule & Availability

This role is scheduled for four (4) shifts per week and may transition to full-time for the right person. Open

availability is required including mornings evenings weekends and holidays as needed. Candidates must

be willing and able to cover shifts support schedule gaps and step in when the business demands it.

NonNegotiables

Reliable on-time attendancethis role is client-facing and coverage is critical

Professional appearance energy and demeanor at all times

Ability to take direction feedback and correction without defensiveness

Willingness to step in stay late or adjust when operational needs require it

Clear respectful communication with clients trainers and leadership

Discretion and good judgment when handling sensitive client or business information

Strong sense of ownershipproblems are solved not passed along

Who You Are

Naturally extroverted confident and personable

Entrepreneurial mindsetyou see problems and fix them without being asked

A true self-starter who takes ownership and follows through

Exceptionally detail-oriented with strong organizational instincts

Calm focused and effective under pressure

Comfortable wearing many hats and switching gears quickly

Professional polished and aligned with a luxury brand standardKey Responsibilities

Lead all front desk operations and set the tone for client experience

Greet and engage clients with warmth confidence and authority

Manage client bookings schedules and profiles across POS and booking systems

Handle class registrations private training bookings waitlists and changes

Process retail sales memberships and packages accurately

Maintain clean organized and visually elevated front desk and lobby areas

Act as the primary communication hub between clients trainers and management

Resolve client issues quickly and intelligently with discretion and professionalism

Support sales initiatives upsells and special promotions when appropriate

Train support and help manage other front desk staff as needed

Track daily reports notes and operational details with precision

Systems & Skills

Confident operating POS systems scheduling software and client databases

Strong multitasking ability in a high-volume fast-paced environment

Excellent verbal and written communication skills

Tech-savvy and quick to learn new platforms

Strong time management and prioritization skills

What Success Looks Like

Clients feel known welcomed and taken care of

Schedules run smoothly with minimal errors

The front desk operates like a well-oiled machineeven during peak hours

Issues are handled before they escalate

Management trusts you to run the floor when needed

Why Gotham

Work in a premium high-energy NYC environment

Be part of a brand that values excellence accountability and ambition

Opportunity for growth responsibility and leadership within the company