Senior Design Researcher
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Job Location:
Eindhoven - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Senior Design ResearcherJob Description
This position is with theService Experience Design team within thelarger family of the award-winning Philips Design community. We shapeend-to-end experiences across the customer lifecycle for our healthcare partners seamlessly weaving the needs of both the front-line staff and behind-the-scenes roles.
We are a multi-disciplinary design team combining UX service design user research and usability to understand the big picture and create solutions that scale. Withinour team your role will be to lead user research and usability testing to develop and share deep customer and employee insights across cross-functional teams driving Philips service innovation with a customer-first mindset.
Your role:
- Initiate and carry out comprehensive analysis and research activities framing opportunities across user journeys personas and service systems and contributing valuable input that drives the development of innovative and user centered service experiences.
- Review and improve (digital) design solutions with a holistic approach for service ecosystems and its interdependencies considering the customers and employees using them.
- You will have experience understanding user needs and validating solutions at various stages of the process through user research activities like interviews surveys and usability testing. This should be both at the interface level and across end-to-end service journeys to ensure effectiveness and enhance overall user satisfaction.
- Apply creative expertise at a program level demonstrating a high level of content specialization within the domain of health services and embedded standards knowledge creation and practices that can scale across service experiences and delivery contexts.
- Promote effective collaboration and understanding of our users by fostering cocreation approaches between design business stakeholders and service teams ensuring the exchange of ideas and perspectives to drive innovative implementable service solutions. You should be able to influence the organization at scale and enhance collective understanding.
- Work within complex project constraints including budget and time limitations ensuring high quality standards for user research and usability testing are maintained while balancing short-term and long-term objectives.
Youre the right fit if you have:
- A proven track record of both up-front user research and usability design during solution development with clear impact and value on the programs you were involved in.
- Ability to understand complex service ecosystems with various touchpoints platforms and applications.
- Experience driving user understanding and alignment of a Customer first mindset and methodology across a complex landscape of stakeholders and solutions
- Skilled at researching and defining user requirements and insights at the fuzzy front-end of a program and continue to support the creation of concepts from discovery through usability testing of design or development prototypes.
- Committed to elevating design quality through constructive feedback and design methodologies. Never accept the status quo!
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
This role is an office role which can be based out of our Amsterdam office or high-tech campus at Eindhoven.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
#LI-EU
Required Experience:
Senior IC
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
