ServiceNow Administrator (Hybrid)
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Job Location:
Alexandria, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Planning executing monitoring controlling and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1 Tier 2 and Tier 3 services.
- Providing software coding and configuration services including but not limited to screen tailoring workflow administration report setup data imports integration scripting third-party software integrations and custom application development as needed.
- Creating and maintaining service catalog items and workflows.
- Designing and implementing automated workflows to streamline processes.
- Integrating ServiceNow with other systems and tools.
- Creating and maintaining reports and dashboards for various stakeholders.
- Providing training and support to end-users and other administrators.
- Identifying opportunities for process improvements and implementing best practices.
- Creating and maintaining system design and operations documentation.
- Advising on the impact of any proposed changes to the ServiceNow environment.
- Providing ServiceNow administration sustainment and subject matter expert support.
- Education: Bachelors degree in IT Computer Science or related field or equivalent hands-on experience.
- Experience: 35 years of ServiceNow administration experience in a mid-to-large enterprise.
- Technical Skills:
- Strong knowledge of ServiceNow ITSM modules (Incident Problem Change Knowledge Service Catalog).
- Experience with ServiceNow scripting (JavaScript Glide API) reporting and dashboards.
- Familiarity with integrations via REST/SOAP APIs.
- Knowledge of ITIL v3/v4 practices.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS-ITSM CIS-Knowledge or CIS-Service Catalog).
- ITIL v3/v4 Foundation certification.
- Experience supporting federal IT environments and compliance with FISMA/NIST requirements.
- Must pass background investigation.
- Must be a U.S. Citizen.
Agil3 Technology Solutions LLC (A3T) is a Northern Virginia based ISO 9001:2018 ISO 20000 & ISO 27001 Certified 8a Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9 and on the list for last 4 years!) A3T is experiencing industry leading recognition and addition to the CEOs recognition as an All-Star Entrepreneur A3T is recognized by Inc Magazine as one of the fastest growing companies in the country by Vet 50 as Fastest Growing Veteran-Owned Businesses and is featured in CyberSecurity Ventures / Cybercrime Magazine! As a go-to Women-Owned Cybersecurity company in US and internationally. As part of our growth we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
Required Experience:
Manager
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
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