System and Process Performance Leader
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Job Location:
Huntingdon - UK
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
System and Process Performance Leader
Salary circa59000dependent on skills andexperience
Location: Huntingdon or Lincoln
Business Unit: Customer and Operational Services Billing Collections & Consumption
Permanent 37 hours per weekFull-time with flexibility for part-time
Join us in shaping the future of collections and billing systems!
Were looking for a System and Process Performance Leader to manage and optimise the systems and processes that underpin our collections and consumption operations. This is a pivotal role ensuring compliance efficiency and continuous improvement across our platforms and processes.
What youll be doing
Lead the management and enhancement of collections systems including Powercurve
Ensure compliance with GDPR and regulatory standards.
Oversee credit data sharing with Experian Equifax and TransUnion.
Manage distribution of overdue accounts to external service providers and digital communication systems.
Drive optimisation of collections processes including payment processing claims and enforcement.
What does it take to be aSystem and Process Performance Leader
Knowledge of Debt Recovery Process would be desirable
Experience of managing contracts
IT proficient: competent user of Microsoft Word Excel Project Visio
Possess excellent communication skills able to build co-operative working relationships at all levels
Beself motivatedand apply good judgement anddecision makingskills
Have a strong influencing capability
Proven leadership skills
Able todemonstratecustomer service improvements
Understand main customer journeys and processes
Benefits aligned to this role
Our people are important tousand we want to make sure that we reward and recogniseall ofthegreat workthat they do.
This role is considered a Specialist on the internal role framework.
Opportunities are open to all suitably qualified candidates.
Your benefits will include:
Full private healthcare with no excess
26 days leave rising with service Bank Holidays with theoptionto swap Christmas and Easter holidays for those celebrated by your religion
A flexible working culture
Competitive pension scheme we double-match your contributions up to 6%(18% total)
Life Assurance at eight times your salary
Personal Accident cover up to 5x your salary
Bonus Scheme
Lots of great discounts
Flexible benefits to support your wellbeing and lifestyle
Paid time off whenyourephysically and mentally unwell
An excellent Family Leave package to help you support your family
Closing date:04/01/26
Interviews: 15thJanuary In person at Huntingdon Office
#loveeverydrop
Key Skills
- Children Activity
- Agency
- Gallery
- Administration Support
- Application Programming
- Airlines
About Company
We will always go the extra mile for our six million customers and their water.
