Director, Revenue Operations

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

We are seeking an experienced Director Revenue Operations to lead and optimize our end-to-end revenue engine across two distinct sales organizationsone transactional the other high-velocityas well as our Customer Success organization. This leader will be responsible for developing scalable processes operational rigor and data-driven insights that support predictable revenue growth and best-in-class customer retention.

Reporting to the VP Commercial Operations this role partners closely with leaders across Sales Customer Success Marketing Finance and Product. The ideal candidate is a strategic operator and senior thought partner with the ability to design frameworks lead complex cross-functional initiatives and streamline execution across the revenue lifecycle. This leader must thrive in a dynamic environment and balance the needs of two different sales motions while elevating customer lifecycle performance at scale.

What Youll Do:

Revenue Strategy & Growth

• • Collaborate with Sales and Customer Success leadership to strategize and implement initiatives that boost revenue and enhance customer retention.
  • Align revenue objectives key performance indicators (KPIs) and operational goals with executive leadership ensuring accountability and measurable outcomes.
  • Leverage data-driven insights to pinpoint opportunities for growth mitigate risk and resolve revenue-related issues.

Sales Operations

• • Design implement and refine sales processes across transactional and high-velocity workflows to maximize efficiency conversion rates and productivity.
  • Own and optimize Salesforce architecture workflows reporting and integrations to ensure data integrity and operational scalability.
  • Oversee revenue operations including pipeline management forecasting and reporting.
  • Ensure seamless cross-functional collaboration to create a unified revenue approach.
  • Partner with Revenue Enablement to ensure teams have the necessary training tools and playbooks to operate at peak performance.

Customer Success Operations

• • Develop operational processes to support onboarding adoption expansion and retention across the customer base.
  • Build frameworks for customer health scoring engagement tracking churn forecasting and renewal management.
  • Provide CSM leadership with executive-ready analytics and insights to improve NRR GRR and customer satisfaction metrics.

Data Analytics & Insights

• • Establish and maintain a unified analytics infrastructure for leadership and frontline managers translating performance data into actionable insights to identify growth opportunities operational gaps and risks.
  • Guarantee accuracy in reporting and forecasting across the revenue funnel.
  • Create dashboards and key performance indicators (KPIs) that track full-funnel revenue performance spanning from initial lead generation through customer renewal.

Tech Stack Ownership

• • Own and manage the technology stack for the Go-to-Market (GTM) teams including primary responsibility for Salesforce as well as supporting applications like Calendly Gong ZoomInfo Customer success platforms and sales engagement tools.
  • Drive continuous improvement in operational leverage accuracy and automation by evaluating implementing and integrating new technologies.
  • Ensure the effective integration of all sales tools to streamline business processes and maximize team productivity.

Leadership & Cross-Functional Partnership

• • Build mentor and scale a high-performing Revenue Operations team including leadership development organizational design and succession planning.
  • Provide guidance on best practices processes and tools to ensure the team consistently delivers operational excellence and supports evolving business needs
  • Lead and influence senior leaders across Sales Customer Success Marketing Finance and Product to drive alignment decision-making and execution across the revenue lifecycle.
  • Partner closely with Finance to align reporting forecasting and planning methodologies.
  • Collaborate with Marketing to ensure alignment across demand generation lead routing and attribution.
  • Drive cross-functional alignment across the entire revenue lifecycle to support customer acquisition retention and expansion.
  • Act as a trusted advisor to executives by delivering clear data-backed recommendations and operational insights.

Who You Are:

• Bachelors degree in Business Finance Marketing or a related field preferred
• 8-10 years of experience in Revenue Operations Sales Operations Business Operations or related GTM leadership roles.
• 5 years of leadership experience with a strong preference for SaaS or high-growth technology environments.
• Demonstrated success supporting multiple sales motions including SMB-focused transactional and high-velocity SaaS models.
• Deep expertise in Salesforce (administrator-level familiarity required; architecture or configuration experience preferred).
• Strong analytical and problem-solving skills with proficiency in data visualization and reporting tools.
• Proven ability to build and optimize processes in fast-paced high-growth environments.
• Experience supporting or operating within Customer Success organizations.
• Exceptional communication stakeholder management and change management skills.
• Demonstrated ability to lead mentor and develop operational teams

*This role is also eligible for an annual bonus potential

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.