Technical Customer Support Engineer (Onsite)

Date Posted:

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street East Hartford CT 06118 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

Are you ready to make a global impact and work on cutting-edge aerospace technology Join our team as a Technical Customer Support Engineer and become a key player in supporting the PW4000/2000 engine family. This exciting role offers opportunities for hands-on problem-solving customer interactions and professional growthall while traveling the world to represent Pratt & Whitney at annual conferences and safety event investigations (up to 5% travel).

What Youll Do:

• Collaborate Globally: Work directly with airline customers and Maintenance Repair and Overhaul engine shops worldwide to support PW4000/2000-powered aircraft with a focus on Fan Compressors Mechanical Systems and Nacelle.

• Investigate & Recommend Solutions: Lead engine event investigations to identify root causes resolve operational challenges and provide expert guidance on troubleshooting service bulletin retrofits and engine manual interpretation.

• Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs) Special Instructions and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM) Engine Manuals Clean Inspect & Repair (CIR) manuals and Maintenance Planning Guides.

• Collaborate with Industry Experts: Serve as a technical liaison to Pratt & Whitneys Product Safety Certification & Validation team as well as airframer teams to address modifications inspections and maintenance of high-performance engines.

• Support Critical Operations: Triage urgent Aircraft-On-Ground requests providing timely solutions to keep fleets flying. Occasional weekend or off-hours support may be required with a company cell phone provided.

• Empower Customers: Assist airline engineers maintenance control technicians and Pratt & Whitney Field Service Representatives in resolving complex on-site technical challenges.

• Drive Continuous Improvement: Identify recurring issues and propose innovative solutions to enhance support processes.

What Were Looking For:

• This role is perfect for individuals who thrive in a fast-paced customer-facing environment and enjoy solving complex technical challenges. Your expertise and dedication will directly contribute to the safety and reliability of our customers operations.

Why Join Us

• Travel the world and connect with industry leaders at annual conferences and events.

• Build meaningful relationships with global airline customers and MRO partners.

• Gain hands-on experience with cutting-edge aerospace technology.

• Be part of a team that values innovation collaboration and continuous improvement.

• If youre passionate about aviation eager to tackle technical challenges and ready to make a difference on a global scale we want to hear from you!

Qualifications You Must Have

• Bachelors Degree in Engineering

• 8 years of Engineering experience or 5 years with an advanced degree

• U.S citizenship is required as only U.S citizen are authorized to access information under this program contract.

• Occasional weekends and off hours are required.

Qualifications We Prefer

• Airline field support is preferred

• Engine or aircraft maintenance experience highly preferred

What We Offer

• Benefits

• Relocation Eligibility

Learn More & Apply Now!

What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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