Project Manager

Durham, NC - USA

Yearly Salary: $ 100000 - 105000

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Project Manager Copay Support

Were seeking a dynamic Project Manager to lead delivery excellence within our Copay Support Center (CSC). In this pivotal role you will oversee key processes drive compliance initiatives and manage cross-functional projects that enhance patient support and program integrity. This position requires strong relationship management business analysis and project leadership skills along with the ability to navigate multiple systems and collaborate across IT and business teams.

Job Responsibilities:

Own management of standard operating procedures as well as other operational and processes for Copay Support Center

Oversee development of call guides IVRs and other program materials as needed. Maintain MRL approval of all materials via Veeva Workfront and other platforms as needed.

Partner with clients compliance team to drive compliance initiatives across Copay team. Monitor compliance training reports to ensure internal/external team members remain compliant and communicate to appropriate parties when action is needed

Facilitate and address client escalation investigations for timely resolutions to uphold program integrity

Coordinate and support development of monthly program reviews and QBRs.

Manage operational projects including process improvement and implementation of new support tools and processes.

Drive the execution and delivery of solutions by managing cross-functional stakeholders including IT and Business functions.

Other CSC initiatives and special projects as assigned by client CSC Lead or Sr. Project Lead.

Required Qualifications:

Bachelors Degree

5 years Project Management

10% travel

Preferred Qualifications:

Contact Center experience

Biotech/Life Science industry experience

Experience working in projects where multiple functions work in a matrix structure

Ability to quickly learn details of multiple IT systems integrations and cloud applications

Demonstrated excellence in critical thinking and analysis small and large group facilitation and presentation skills.

Demonstrated ability/experience in thinking at a high-level but have the ability to get into details

Excellent interpersonal verbal and written communication skills.

Ability to work comfortably at all levels within the organization up to the senior management level

#LI-CES #LI-DNP

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $100000-$105000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.

Required Experience:

Project Manager Copay SupportWere seeking a dynamic Project Manager to lead delivery excellence within our Copay Support Center (CSC). In this pivotal role you will oversee key processes drive compliance initiatives and manage cross-functional projects that enhance patient support and program integ...