Senior Partner Support Engineer

Job Title : Senior Partner Support Engineer
Job Location: San Jose CA
Job Type: Contract

• Bachelors degree in Computer Science or Software Engineering or equivalent work experience

• 5 years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes.

• Experience with coding/debugging at least 2 languages such as Java JavaScript (web platform and ) Kotlin Swift C# or Python

• Experience with APIs SSO MDM and web service protocol development

• Experience with JSON XML and other information interchange formats and structures

• Experience with REST API development

• Strong troubleshooting analytical and critical thinking skills with strong attention to detail and ability to represent them in writing to multiple audience levels.

• Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues

• Experience with managing high priority incidents under SLA time constraints

• Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process

• Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals

• Experience in creating implementing and adhering to new processes and procedures in a technical organization

• Ability to work cross-functionally and streamline teamwork between Engineering Customer Success Partner Managers Product and Sales

• Nice to have: previous experience in FinTech

• Nice to have: Familiarity with Accounting principles and corresponding software and sync i.e. Intacct QuickBooks Online NetSuite Xero.

Special software or skills:

• Real experience supporting SAAS platforms API developers or partner integrations

• Looking for someone with strong skills in 3 areas:
  Engineering/platform/API troubleshooting (engineer to engineer) soft customer skills project management and partner diplomacy. This person will be the face of BILL to our most important partners during their most urgent incidents and issues.