About the Role:

Grade Level (for internal use):

TheRole: Live Chat Prospector

The Team: The Commercial Development Team is a global team. We are self-motivated spirited and passionate with a client first mind-set. We are resilient flexible and value excellence in execution. Overall the team works passionately to create more sales opportunities for revenue growth and filling the top of the funnel with qualified leads.

Location: Islamabad

Timing: This is a permanent night shift role.

The Impact: This person will serve as the first point of contact for multiple existing and potential clients through Live Chat. As the first line of support to new or existing clients the Live Chat Prospector needs to evaluate their business needs and present MI solutions effectively. After that he/she should schedule the lead to relevant stakeholder for further discussion. With the expectation of helping identify additional business opportunities.

Responsibilities:

• Respond to Live Chat queries in a timely and accurate way - via phone email or chat.

• Identify business needs through diagnostic approach and speak through different Market Intelligence solutions.

• Build and cultivate relationships by initiating communications and conducting follow-up communications in order to introduce companies to other parts of our organization .

• Grow product knowledge by sitting in with various team members attending the demos you set and asking for feedback on a regular basis.

• Continuous learning to stay on top of tools techniques trends understanding of the market customers and competition

• Timely management of data for customers and company interactions within CRM recording all communications information is accurate and documents attached.

• Monitor day-to-day time and priorities to deliver results

• Collaborate with peers particularly around best practices competitive intel and various approaches to effectively engage with companies.

• Timely management of data for customers and company interactions within CRM recording all communications information is accurate and documents attached.

Qualifications:

• Preferred: At least 12 months within S&P Market Intelligence on customer success or client support role.

• Must have a good understanding of different Market Intelligence solutions and how it caters to different segments and personas.

• Knowledge of the financial industry and/or financial divisions/departments a plus

• You have a proven track record of meeting goals daily/weekly/monthly activity goals research and planning goals

• A proven track record of strong client relationships with excellent client service skills

• Goal and action orientated with ability to work towards targets

• Experience in dealing with challenging situations i.e. objection handling and overcome rejection with charisma and courage

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Unclear Seniority