IT Operations & Infrastructure Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
The IT Operations & Infrastructure Specialist is responsible for ensuring the reliability stability resiliency and security of the organizations IT infrastructure. This role supports day-to-day IT operational activities proactively monitors systems manages incidents & problem management and executes maintenance tasks to ensure seamless business operations. The IT Ops & Infra specialist also plays a key role in infrastructure improvements security remediation patching and supporting disaster recovery readiness. This role will report to the IT Operations & Infrastructure Manager.Job Profile Summary:
The IT Operations & Infrastructure Specialist is responsible for ensuring the reliability stability resiliency and security of the organizations IT infrastructure. This role supports day-to-day IT operational activities proactively monitors systems manages incidents & problem management and executes maintenance tasks to ensure seamless business operations. The IT Ops & Infra specialist also plays a key role in infrastructure improvements security remediation patching and supporting disaster recovery readiness. This role will report to the IT Operations & Infrastructure Manager.
Job Description:
Incident Change & Problem Management
- Participate actively in Incident Management for high-priority incidents (P1/P2/P3C) to support service restoration.
- Collaborate with Problem Manager to resolve root causes and implement long-term solutions
- Support Change Management by assessing business and infrastructure impact and conducting post-implementation reviews.
Maintenance & Lifecycle Management
- Support lifecycle management of infrastructure components including servers operating systems hardware and software.
- Plan coordinate and execute upgrades and maintenance activities.
- Develop and maintain runbooks SOPs technical checklists and pre/post-validation verification & procedures.
Security & Compliance
- Ensure regular patching security remediation and vulnerability management across servers and infrastructure components.
- Review and maintain infrastructure baselines configurations and compliance with internal policies and regulatory requirements (e.g. MAS Group Standards).
- Manage Privileged ID (PID) access ensuring all privileged accounts are secured and compliant.
Service Operations Support
- Monitor and support daily service operations to ensure service stability.
- Track SLA achievement and collaborate with teams to resolve deviations.
- Monitor and maintain service-related dashboards and performance metrics.
Infrastructure Operations & Support
- Perform root cause analysis and implement corrective actions to prevent recurring incidents.
- Ensure timely resolution of IT operational tasks service requests and escalations.
- Enhance end-to-end infrastructure and application monitoring for proactive issue detection.
- Identify recurring issues to improve operational efficiency.
Continuous Service Improvement
- Identify service gaps and recommend process improvements.
- Assist in implementing automation and efficiency initiatives.
- Support documentation updates including SOPs knowledge articles and runbooks.
Documentation & Collaboration
- Maintain accurate documentation of operational processes.
- Provide regular update of incident summaries and compliance status.
- Ensure compliance with audit policy and regulatory requirements.
- Work closely with Technical SMEs and Business teams to ensure smooth operations.
- Coordinate with vendors for troubleshooting maintenance and infrastructure enhancements.
- Support infrastructure requirements for ongoing projects and new initiatives.
Who we are looking for:
Technical Skills
- A minimum of 8 to 10 years of working experience in the field of IT Infrastructure Operations Production Support or Service management and must have hands-on experience.
- Must have strong business acumen objective detailed and have excellent presentation skills.
- Excellent attention to detail data accuracy and data analysis.
- Excellent stakeholder management influencing and planning skills.
- Experience with service management tools (ServiceNow or BMC Remedy)
- Experience in financial/insurance industry is an advantage.
- Knowledge of cloud environments (Azure GCP) is an advantage.
- Knowledge of monitoring tools (Dynatrace) is an advantage.
Personal Traits
- Strong sense of personal accountability
- Excellent problem analysis skills.
- Proven ability to collaborate to deliver for business outcomes.
- Good coordination skills with various stakeholders (internal & external)
- Strong willingness to deliver quality.
- Ability to multitask and work independently with minimal supervision.
Education
- Minimum diploma in IT discipline or equivalent IT experience
- Certification in ITIL Service Management or equivalent
Language
- Fluent written and spoken English
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
IC
Key Skills
- Disaster Recovery
- Active Directory
- Production Environment
- OS
- Windows
- AIX
- Asset Management
- ITIL
- Linux
- Perl
- Java
- Business Units
- Uat
- UNIX
- Architecture
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
