IT Solution Specialist

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If youre looking for a challenge and meaningful role youre in the right place.

Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting.

About you and the role

Dow has an exciting position for a Solution Specialist located in Midland MI or Houston TX.

As a Solution Specialist you will own and manage a small portfolio of digital solutions and systems guiding them through their full lifecycleanalysis design implementation adoption optimization and end-of-life retirement. Your work will deliver advanced functional and business capabilities that accelerate Dows digital transformation.

You will collaborate with a multi-disciplinary IT teamincluding analysts designers developers and support specialiststo deliver innovative user-centric solutions. A key part of your role is to gather and analyze data to define functional and technical requirements with a strong focus on experience simplification automation efficiency and reliability. You will also oversee development and adoption of solutions leveraging best-in-class mobile web desktop and cloud technologies while identifying opportunities for digital innovation.

Key Responsibilities

• Requirements Analysis: Understand key business drivers to explore analyze and map business and functional requirements.
• Experience Mapping: Translate user journeys and stories into solutions that enhance employee and customer experience (EX/CX).
• Solution Lifecycle Management: Drive end-to-end lifecycledesign architecture integration (buy vs. build) development testing and compliance with corporate standards and security policies.
• Adoption & Support: Support implementation user adoption and define supplier/team support models.
• Performance Management: Establish controls KPIs and measures for solution performance and reliability.
• Integration & Optimization: Coordinate with Solution Managers and Business Process Managers for end-to-end process integration.
• Roadmap Development: Define improvement and innovation roadmaps; assess resources technology and investment needs.
• Team Support: Assist senior Solution Managers with workload analysis and capacity planning.
• Ability to analyze and resolve problems using technical expertise and sound judgment. Strong communication skills to explain complex concepts and provide informal guidance to new team members.

Qualifications

• A minimum of a bachelors degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR a minimum 5 years of relevant experience in lieu of a bachelors degree.

• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications

• Experience with Source-to-Pay Finance and EHS&S business processes.
• Hands-on experience with SAP HANA (Finance Source-to-Pay or EHS&S modules).
• Interest or experience in AI and automation capabilities.
• Proficiency in system integrations data management and troubleshooting complex application issues.
• Experience with supply chain planning and scheduling business processes (demand planning supply planning etc.)
• Experience with design and configuration of SAP ERP (MM PP modules) SAP APO (DP SNP PP/DS) and/or OMP technology platforms
• Proficiency in system integrations data management and troubleshooting complex application issues

Your Skills

• Business Requirements: The ability to gather analyze and translate business needs into clear functional and technical requirements that guide the design and delivery of effective digital solutions.
• Solutions Delivery: Managing the full lifecycle of digital solutionsincluding design integration development testing deployment optimization and retirementto ensure they meet performance security and usability expectations.
• Design Thinking: Applying usercentered methods such as journey mapping and experience analysis to create solutions that improve employee and customer experience while driving simplification automation and efficiency.
• Integration Services: Coordinating and defining endtoend system and process integrations to ensure seamless data flow and interoperability across applications platforms and business processes.
• Strategic Planning: Developing solution roadmaps identifying digital innovation opportunities and aligning technology investments and resource needs with organizational strategy and longterm business goals.

Note: relocation assistance is not provided with this position.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
• Benefits and programs to support your physical mental financial and social well-being to help you get the care you you need it.
• Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
• Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping cinema tickets gym memberships and more.
• Additionally some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting.

As part of our dedication to inclusion Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .