Client Technical Support
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Employee Applicant Privacy Notice
Who we are:
Welcoming collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection security decision-making analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at role
As a Client Technical Support Tier 1 Support Specialist you will provide B2B technical support for business partners clients banks and external contact centers that do business with Galileo. We are looking for an analyst that is equally passionate about cultivating a best-in-class experience for our clients and internal partners.
What youll do:
- Perform initial work of cases and assign or escalate them to corresponding teams
- Diagnose troubleshoot and resolve cases following Standard Operating Procedures (SOPs)
- Interact with clients to provide updates request additional information validate resolution etc.
- Keep clear and extensive case documentation
- Serve as a primary initial point of contact for clients via phone tickets and other channels as needed
- Become a specialist in Galileos offerings to provide clients with detailed responses that address and resolve situations and also offer solutions to meet desired outcomes
- Assist with the maintenance and updating of client configurations to ensure service continuity
- Deliver results to clients in a timely fashion while providing first-rate customer service and excellent communication skills
- Meet individual and team goals objectives responsibilities and priorities
- Work with your direct manager with the goal of contributing to operational success
What youll need:
- 1-2 years general customer service experience
- Financial-services-specific customer service experience preferred
- 2 years in a business to business Technical Support role preferred
- Experience in resolving technical issues following SOPs technical documentation etc.
- High attention to detail with the ability to execute precise system updates or data entry with zero errors
- Comfort learning and navigating proprietary administrative dashboards or configuration management tools
- Strong written communication skills are required to answer questions and communicate issues clearly & concisely to peers customers as well as management
- Ability to react to change quickly and implement new processes & procedures
- Ability to work independently with little or no supervision
- Professional demeanor and excellent work habits are essentialWORK
US-Based Base Compensation
$18.40 - $26 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email .
Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Galileo is the financial technology platform connecting people with money and shaping fintech by offering core banking, card issuing, and payment processing and more.
