Category-defining tech. Career-defining work.

Lots of tech companies disrupt. But many fail when they try to scale. Were different. CockroachDB makes it easier for companies to build and scale apps. This is how and why were helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact.

Because when our customers win we all win.

The Role

We are looking for a seasoned Product Manager to own the end-to-end Business Continuity & Disaster Recovery (BCDR) user journey for our customers. You will define the strategy product direction and measurable outcomes that ensure CockroachDB meets the worlds toughest uptime resilience and recovery expectations.

This is a highly technical deeply customer-centric role that requires systems thinking sharp problem definition and strong cross-functional leadership. You will leverage both qualitative and quantitative data (customer telemetry product analytics operational outcomes and failover success metrics) to guide prioritization validate hypotheses and drive data-backed decisions that deliver seamless reliable user experiences.

You Will

• Own the end-to-end journey. Lead the full lifecycle from awareness and activation (e.g. validating RPO/RTO targets) through ongoing use and renewal. Using metrics to surface gaps and drive continuous improvement.
• Build a problem-first data-driven strategy. Understand customer needs across key personas (SRE platform architect). Define a multi-year roadmap balancing performance cost RPO/RTO guarantees and operational simplicity. Prioritize using qualitative and quantitative signals.
• Deliver measurable outcomes. Set and track success metrics (DR adoption failover success rate time-to-recovery). Ensure customers reliably achieve their RPO/RTO targets. Validate that product changes deliver real value and iterate when they dont.
• Lead with clarity and customer centricity. Act as the customers voice in strategic decisions. Communicate technical concepts clearly across engineering PMM Sales and executives aligning teams around the user journey success and failure points.
• Apply an AI-first mindset.Use AI to accelerate insights improve product quality and increase the efficiency of delivering customer value.

The Expectations

In the first 30-60 days you will go through PM onboarding with your onboarding mentor (Roachmate). You will familiarize yourself with the current state of our disaster recovery capabilities and how they address customers business continuity and disaster recovery journey and process. You will create Cloud clusters and try out the core features to get a sense of the end-to-end experience for yourself. Youll review our current backlog get up to speed on in-flight features and understand todays most pressing customer problems.

After 90 days you will be fully integrated into the team. You will conduct customer calls and work with our internal account teams to understand core customer problems. There are countless opportunities for us to invest in. You will prioritize the ones that exceed our customers expectations and allow them to seamlessly integrate CockroachDB into their operations without worrying about recovering from disasters. As the owner of an integral part of our customer and product growth you will be an important advisor to senior members of our team as we determine how disaster recovery capabilities can support and accelerate our growth. You will also be expected to partner with our Sales team and meet with our most important customers and their operating teams.

You Have

• A computer science degree and/or first-hand experience building products focused on disaster recovery infrastructure databases or products with high data criticality
• 5 years of total work experience with enterprise or SaaS products
• Proven experience in improving user journeys while leveraging data
• Delivered successful customer-facing products or features by partnering with senior Engineering teams
• Background working directly with medium-sized to large enterprises to understand and address problems set proper timelines and expectations around feature delivery to internal stakeholders and external teams
• Experience driving business results through influential communication and cross-functional stakeholder management
• A collaborative approach and an eagerness to partner with other product teams and all other functions in the company such as Legal Finance Marketing and Sales

Nice to Haves

• An MBA and/or experience working with business stakeholders (e.g. Finance Revenue)

The Team

Reporting to Andy Woods - Director of PM Application and Database Ecosystems

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process please email us at .

Cockroach Labs has a hybrid work model with Roachers that are local to one of our offices coming in on Mondays Tuesdays and Thursdays and working flexibly the rest of the week. While weve learned valuable lessons working remotely nothing can replace the connection creativity and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.

Benefits

• Stock Options
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• Retirement Benefits
• Mental Wellbeing Benefits
• And more!