Coordinator, Supplier Accounting Services

Grapevine, TX - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Description:

The Coordinator Supplier Accounting Services assists GameStop suppliers and internal stakeholders via phone and/or email. The principal business outcome for this role is to create higher levels of customer satisfaction and improve internal and external relationships. This position often works independently. The position interacts with leadership as needed; otherwise the Agent takes responsibility for resolving many situations himself or herself within established GameStop parameters.

This position sits onsite in Grapevine Tx 5 days per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Assist customers professionally via phone or email to respond to payments status requests and other concerns and requests for assistance.
Utilize multiple supplier file programs to look up and confirm with customers that basic supplier information on file is valid.
Request copies of cleared payment transactions and request stop payment action and reissuance of payment as needed.
Perform initial supplier statement review. Utilize internal payment reports and various Excel functions for lengthier statements.
Enter notes and supplier information for each incoming inquiry for record/tracking purposes. Regularly lookup previous supplier inquiries for reference.
Update related supplier records in the appropriate ERP accurately and timely.
Interact with Supplier Accounting Services leadership to gather information and to offer guidance as needed. Escalate specified types of concerns to Supplier Accounting Services leadership.
Use active listening empathy and other conflict resolution techniques as needed to respond appropriately to disgruntled suppliers.
Assist with assigned tasks not defined here but consistent with the principal business outcome for this role.

RELATED COMPETENCIES

Attention to Detail Match and spot any discrepancies including but not limited to: invoices and POs SKU numbers item quantities item descriptions payment totals supplier files etc.
Accounting Perform basic arithmetic and calculate percentages to determine cause of any payment discrepancies and percentage deductions and clearly communicate them to the customer.
Problem Solving Must be able to track all problems to their source and submit the proper requests to prevent problem recurrence. Must have high retention for knowledge of multiple software programs various company processes and unique departmental needs.
Liaison Skillfully work with multiple teams to find a solution communicate information received to the necessary parties and maintaining proper discretion. Must clearly and kindly communicate Accounts Payable standards to internal and external customers.
Customer Focus Makes meeting suppliers needs a primary focus; builds proactive supplier relationships; takes responsibility for customer satisfaction and loyalty.
Communication Accurately comprehends messages from others and responds appropriately; ensures recipient understanding by tailoring responses to enhance comprehension.
Decision Making Identifies and understands issues problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts constraints and probable consequences.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND/OR EXPERIENCE

High school diploma or GED required
Associates degree or 1-2 years college education required
At least one year of relevant customer-focused work experience required
Working knowledge of Microsoft Office (Outlook Word Excel etc.)
Proficient accurate typing and data entry skills
Working analytical problem-solving and decision-making skills
Communicate effectively with others using basic English
Proficient understanding of basic conflict resolution skills including but not limited to: active listening empathy asking open-ended questions avoiding the use of inflammatory responses and offering relevant solutions quickly
Ability to demonstrate poise and patience consistently in a fast-paced potentially high-pressure customer service environment with largely unpredictable variances in activity
Ability to focus on relevant timely solutions without becoming emotionally engaged in potentially difficult conversations
Ability to understand and comply with all GameStop policies and procedures including but not limited to: those related to attendance conflict of interest confidentiality honesty and ethical conduct

Full-time store positions at GameStop are also eligible to participate in incentive programs health benefits paid time off 401 (k) employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Required Experience:

Description:

This position sits onsite in Grapevine Tx 5 days per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Assist customers professionally via phone or email to respond to payments status requests and other concerns and requests for assistance.
Utilize multiple supplier file programs to look up and confirm with customers that basic supplier information on file is valid.
Request copies of cleared payment transactions and request stop payment action and reissuance of payment as needed.
Perform initial supplier statement review. Utilize internal payment reports and various Excel functions for lengthier statements.
Enter notes and supplier information for each incoming inquiry for record/tracking purposes. Regularly lookup previous supplier inquiries for reference.
Update related supplier records in the appropriate ERP accurately and timely.
Interact with Supplier Accounting Services leadership to gather information and to offer guidance as needed. Escalate specified types of concerns to Supplier Accounting Services leadership.
Use active listening empathy and other conflict resolution techniques as needed to respond appropriately to disgruntled suppliers.
Assist with assigned tasks not defined here but consistent with the principal business outcome for this role.

RELATED COMPETENCIES

Attention to Detail Match and spot any discrepancies including but not limited to: invoices and POs SKU numbers item quantities item descriptions payment totals supplier files etc.
Accounting Perform basic arithmetic and calculate percentages to determine cause of any payment discrepancies and percentage deductions and clearly communicate them to the customer.
Problem Solving Must be able to track all problems to their source and submit the proper requests to prevent problem recurrence. Must have high retention for knowledge of multiple software programs various company processes and unique departmental needs.
Liaison Skillfully work with multiple teams to find a solution communicate information received to the necessary parties and maintaining proper discretion. Must clearly and kindly communicate Accounts Payable standards to internal and external customers.
Customer Focus Makes meeting suppliers needs a primary focus; builds proactive supplier relationships; takes responsibility for customer satisfaction and loyalty.
Communication Accurately comprehends messages from others and responds appropriately; ensures recipient understanding by tailoring responses to enhance comprehension.
Decision Making Identifies and understands issues problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts constraints and probable consequences.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND/OR EXPERIENCE

High school diploma or GED required
Associates degree or 1-2 years college education required
At least one year of relevant customer-focused work experience required
Working knowledge of Microsoft Office (Outlook Word Excel etc.)
Proficient accurate typing and data entry skills
Working analytical problem-solving and decision-making skills
Communicate effectively with others using basic English
Proficient understanding of basic conflict resolution skills including but not limited to: active listening empathy asking open-ended questions avoiding the use of inflammatory responses and offering relevant solutions quickly
Ability to demonstrate poise and patience consistently in a fast-paced potentially high-pressure customer service environment with largely unpredictable variances in activity
Ability to focus on relevant timely solutions without becoming emotionally engaged in potentially difficult conversations
Ability to understand and comply with all GameStop policies and procedures including but not limited to: those related to attendance conflict of interest confidentiality honesty and ethical conduct

Required Experience:

Key Skills

Account Payable
Invoicing
Journal Entry
Data Entry
Accounting & Finance
Tax Returns
QuickBooks
General Ledger Accounting
Microsoft Excel
Reporting
Payroll
Financial statement
Account Receivable
ACCA
CPA

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About Company

GameStop

Shop GameStop, the world's largest retail gaming and trade-in destination for Xbox, PlayStation, and Nintendo games, systems, consoles & accessories. Shop a wide selection of gamer-centric apparel, collectibles & more.

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