Project Manager- (Technical Support & Service Agreements)
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Job Summary
Req ID: 511402
Location: Derby
Appointment Basis: Permanent
Apply by: 07/04/2026
Salary: circa 85000 DOE with excellent benefits
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Your future role
As PI/TSSSA Project Manager you will lead all Product Introduction (PI) and Technical Support & Spares Supply Agreement (TSSSA) activities including local train assembly testing and commissioning entry into service reliability growth warranty closure and post warranty service execution technical support and timely spare parts provision and repair. You will represent the project in all PI/TSSSA matters working closely with customer teams and internal functions.
In parallel as Programme Director Deputy you will support the Programme Director in driving the successful execution of the programme ensuring alignment between engineering industrialisation supply chain and customer stakeholders. You will act as the local on-shore senior focal point for coordination risk management progress reporting and decision support across the programme lifecycle.
Well look to you for:
PI/TSSSA Project Manager Responsibilities:
Manage all on shore activities in Dublin including unloading assembly testing commissioning entry into service and warranty reliability growth.
Lead the PI Work Package (Despite new PM2020 WP) and ensure implementation of PI processes instructions and standards.
Drive reliability growth with customer and internal teams (defect management field modifications Kx performance etc.).
Capture and feed back field data and lessons learned to Engineering Industrial and Quality teams throughout design manufacturing and service phases.
Ensure PI deliverables are properly planned communicated and reported to the Project Core Team and customer.
Define commissioning and warranty strategies including mobilisation plans and customer infrastructure needs.
Implement and monitor NCR/8D processes in coordination with Quality.
Ensure closure of open items retrofits field modifications and associated reporting.
Manage dedicated PI resources and support EHS compliance according to AZDP and customer requirements.
Oversee spare parts and capital parts delivery contractual stock levels and obsolescence management.
Ensure technical support warehouse management and material availability for customer maintenance.
Manage supplier compliance with warranty obligations including charge back processes.
Identify additional service sales opportunities arising during warranty and TSSSA operations.
Programme Director Deputy Responsibilities:
Support the Programme Director in overall programme governance reporting and performance monitoring.
Coordinate cross functional alignment between Engineering Industrial Quality Procurement and PI/TSSSA activities.
Contribute to risk opportunity and change management processes ensuring timely decision making and escalation when needed.
Monitor programme milestones and ensure adherence to contractual deliverables quality standards and budget expectations.
Represent the programme at selected customer and internal leadership forums.
Ensure timely preparation of management reviews progress dashboards KPIs and strategic programme updates.
Support resource planning and prioritisation across work packages to secure programme execution.
Candidate Requirements
Essential:
Strong experience in project execution or and in RS Service
Demonstrated team management capability
Routine & Standard Mindset (Kaizen 5S Visual Management)
EHS awareness and adherence.
Autonomy organisational discipline and ability to structure complex work packages.
Full time presence in Dublin Ireland
Desirable:
Field experience in railway safety product liability or service operations.
RAMS knowledge.
Engineering background.
DFQ Quality and Audit skills.
Things youll enjoy
Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career.
Youll also:
- Enjoy stability challenges and a long-term career free from boring daily routines
- The role offers car or car allowance
- Collaborate with transverse teams and helpful colleagues
- Contribute to innovative projects
- Utilise our dynamic inclusive and safety-focused working environment
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development through award-winning learning
- Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)
- Up to 52 weeks full maternity and adoption pay
- 25 days annual leave plus bank holidays with the opportunity to buy or sell holiday
- A wide range of flexible benefits that you can tailor to suit your lifestyle
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity age national origin disability status or any other characteristic protected by local law.
As a Disability Confident employer we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
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Required Experience:
IC
Key Skills
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
