Reservations Assistant
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Job Location:
Portlaoise - Ireland
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
We currently have an exciting opportunity for an outgoing organised and passionate individual to join our busy Reservations team.
This position is a full-time position working 5 days over 7 days. The hours of work will be operated on a shift basis between the hours of 8.00am and 7.30pm. You will be working in a friendly team environment and will be part of a team of 5.
Duties include: (but not limited to:)
- Welcome guests on arrival to Ballyfin with the Butlers meet from car at front of steps welcome into the house offer hand towels and arrival drinks. Give them a brief tour of the reception rooms explain meal times and dining options show into lunch if required. Show guests to bedrooms if/when their room is ready for check-in.
- Draft the daily meeting sheet for the 11.30am meeting with information relevant to all departments
- Check rooms in on the system when they are in-house and check all room rates are correct
- Check room bills for departure that day and ensure no errors
- Responsible for seamless arrangement of all guest requests including a high level of anticipation of requirements in order to ensure all guests have a memorable stay at Ballyfin.
- To deal with telephone & email enquiries.
- Deal with individual and group reservations occasionally may be called to conduct tours of the property as required
- To update files ensuring that all correspondence is up to date and deposits and guarantees are collected and accounted for
- To ensure that all relevant data is collected in advance of guest visit and communicated to relevant department heads
- Retrieve and process reservations from hotel and third party websites.
- Preparing group and individual bills
- Welcoming guests i.e. rooming guests luggage assistance and house orientation.
Qualifications :
- Attention to Detail is a must
- Previous experience in a similar position is preferable
- Good knowledge of excel word email and hotel operating systems
- Excellent telephone manner and engaging personality
- Reservations skills
- Previous experience or knowledge of Hotsoft is advantageous
This is a diverse and busy role. The ideal candidate will present well have excellent communication and administrative skills and outstanding customer service. If this sounds attractive to you we want to hear from you.
Additional Information :
- Please only apply if you are legally able to work in Ireland
- Excellent Employee Benefits on offer including generous service charge/gratuity policy
- Rural location and small property (21 bedrooms) so limited staff accommodation available which is a short distance from property.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
