Customer Service Executive 10 Month Maternity Contract
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As part of the growth of Mars Capital we are recruiting a Customer Service Executive to support our Contact Centre Team. This is a permanent role and will be based at Mars Capitals Dublin office with some home working.
How Youll Make an Impact
- Manage inbound and outbound calls for the servicing of customer loan accounts.
- Ensure system records are maintained and updated following every customer interaction.
- Investigate review and negotiate at individual account level to ensure the correct customer outcome is achieved.
- Liaise with internal teams in relation to the expediting of required information.
- Complete general loan administration duties such as issuing mortgage statements redemption statements and ad hoc manual letters.
- Positively contributing to the achievement of agreed SLAs.
- Consistently record incidents immediately on detection of errors and engages with Risk Owner to resolve where required.
- Take ownership of errors and complaints received managing the customer experience to a successful resolution.
- Consistently demonstrate that the customer is at the heart of everything we do through their engagement with customers and through the resolution of queries and issues in a timely and effective manner.
- Contribute to the team and customers by generating continuous improvement ideas.
Qualifications :
Essential Expertise
- Previous Contact Centre / Customer Service experience.
- Computer literate with the ability to quickly learn new systems.
- Good interpersonal & communication skills with the ability to interact with colleagues and customers providing a positive proactive service.
- Ability to react and deal with change in a fast-moving environment processing high-volume data within tight deadlines.
- Proven ability to be accountable for and follow all defined procedures controls and instructions.
- Good attention to detail accuracy and ability to multitask.
- To work within and be compliant at all times with all relevant regulations and legislation applicable to this role.
- Desirable Expertise
- Previous financial services experience.
- Financial services qualification such as QFA / APA
Additional Information :
Central Bank of Ireland (CBI) Fitness & Probity Regime
Some of our roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010. If a vacancy is for a CF role it will be indicated above. For CF roles appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland. In the case of proposed appointees to Pre-Approval Control Functions this includes prior approval by the CBI of such appointments.
D&I statement
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Due to continued growth of our servicing platform we are looking for a Team Leader to support the business as it goes through this current period of growth. The successful candidates will act as team leader for a team of Customer Service Executives and Asset Managers working within th ... View more
