Student Services Coordinator

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Job Posting Date:

Application Deadline:

Salary Information:

Department:

Job Description:

Madison College is seeking a Student Services Coordinator to join our team in a limited term employment (LTE) this role youll be a key player in helping current and prospective students navigate the challenges of college life with seamless and efficient support.

As a Student Services Coordinator you will have the chance to work closely with professionals in diverse areas of Student Services including Enrollment Services Academic Advising Counseling Disability Services Financial Aid and more. This cross-functional experience will allow you to develop a broad skill set and gain valuable knowledge while making a real impact on student success.

If youre passionate about helping others solving problems and collaborating in a fast-paced environment this is the perfect position for you. Your responsibilities will include working with a team of coordinators responding to inquiries intake triage referrals and scheduling appointments for various Madison College Student Affairs units.

Position Details:

• Schedule: This is a full-time position 40 hours per week 52 weeks out of the year with core hours Monday through Friday 8:00am 4:30pm with occasional extended hours until 6:00pm on Mondays and Tuesdays.
• Benefits: Madison College offers an excellent benefits package including vacation holidays health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS). We also offer tuition reimbursement and professional development funds to support your growth.
• Employment: This is a limited term employment through April 7 2026 employment is expected to end after this date.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve address challenges and develop innovative solutions. Come be part of our great team!

This position will be open until filled with the first review date of January 42026 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Virtual interviews will be held on Thursday January 8th & Friday January 9th 2026.

Required Document (1):

Resume

*Failure to include this document by the first consideration date will result in the disqualification of your application.

Accountabilities:

• Serve as the first point of contact at the Student Services Center desk providing professional and courteous service to all visitors.
• Conduct initial intake and triage to identify student needs and direct them to appropriate services or staff.
• Schedule reschedule and confirm student appointments using institutional systems.
• Respond to general inquiries related to the offices supported by the Student Support Services Team.
• Refer students to subject matter experts or specialized departments when appropriate.
• Maintain accurate records of student interactions and process forms in accordance with college procedures
• Contributes to an inclusive equitable and supportive environment where everyone at the institution feels valued respected and empowered to reach their full potential.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge Skills & Abilities

• Basic knowledge of college departments and student services resources.
• Knowledge of student support services and campus resources to connect students with appropriate assistance.
• Skill in using student information systems and online platforms to assist with scheduling and basic navigation.
• Ability to manage multiple tasks maintain accuracy and follow established procedures.
• Ability to provide effective customer service and resolve concerns.
• Skill in engaging positively with all populations and communities contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.
• Commitment to creating a welcoming and inclusive environment for all students and visitors.

Minimum Requirements:

• High School Diploma or equivalent work experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
• 0-2 years of relevant work experience

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline .

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Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at or Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221