Assistant Manager Reservations Fairmont Mumbai and Roswyn, A Morgans Originals Hotel
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Operational Duties
- Oversee daily reservations operations and ensure accurate handling of bookings amendments and cancellations
- Monitor room availability rates and inventory across all distribution channels
- Ensure correct application of rate codes packages and promotions
- Coordinate closely with Front Office Sales Revenue Management and Housekeeping teams
- Handle complex reservations VIP bookings and group allocations
Team Supervision
- Assist in training coaching and motivating reservation staff
- Monitor staff performance and ensure adherence to SOPs
- Prepare duty rosters and support manpower planning
- Act as department-in-charge in the absence of the Reservations Manager
Revenue & Yield Support
- Support revenue optimization by upselling rooms and services
- Ensure compliance with pricing strategies and revenue policies
- Track pick-up reports forecasts and booking trends
- Assist in analyzing reservation data and preparing reports
Guest Service & Quality
- Handle guest queries complaints and special requests professionally
- Ensure high standards of service and brand compliance
- Maintain guest profiles and ensure accurate data entry in the system
Administrative Responsibilities
- Prepare daily weekly and monthly reservation reports
- Maintain records logs and departmental documentation
- Ensure compliance with audit payment and cancellation policies
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
