Customer Success Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
Job Description
We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our growing team. As a key member of our Customer Success organization you will manage strategic enterprise customers globally cultivating executive-level relationships driving product adoption and ensuring our customers achieve measurable value from their investment in Basware.
This role is ideal for a driven individual with a strong blend of sales relationship management and SaaS experience who thrives in fast-paced complex customer environments.
Key Responsibilities:
- Own and manage strategic relationships with a portfolio of global enterprise customers
- Partner with high-level customer stakeholders (VP and C-level) to align on goals value realization and long-term success strategies
- Lead value-based success planning business reviews and renewal/expansion discussions
- Identify and execute on opportunities for account growth and expansion working closely with sales and cross-functional teams
- Confidently navigate complex matrixed client organizations to ensure stakeholder alignment and sustained value delivery
- Act as a trusted advisor to customers guiding them through product adoption and process optimization using Basware solutions
- Collaborate with Sales Product Marketing and Services teams to advocate for customer needs and enhance the overall customer experience
- Deliver compelling presentations that communicate Baswares value proposition and strategic impact to executive stakeholders
- Maintain a deep understanding of the customers business and industry to proactively identify success enablers and expansion opportunities
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
About the company Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sop ... View more
