Coordinator (ProjectProductOperations) 1

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

This position is subject to the satisfactory completion of required background checks.

Note: Only the Full Time Compensation Range is displayed on the job posting details advertised on the UBC Career sites.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

JOB SUMMARY

The Coordinator (Project/Product/Operations) will be actively involved in the planning development implementation and maintenance of digital initiatives and services led by the Digital Lab (an integrated unit of BC Childrens Hospital and the University of British Columbias Department of Pediatrics). The aim of the Digital Lab is to improve the lives of children and families through digital innovation and technology.

Reporting to the respective Manager or Lead (Project/Product/Operations) the Coordinator supports administrative functions across the respective portfolio including helping to plan initiate and implement large projects and services across the different functional teams. The Coordinator often serves as a primary liaison between the various stakeholders that support the Digital Lab our partners and our internal teams. The Coordinator independently ensures the accuracy of operational documentation and systems on behalf of the team validates eligibility in line with the Digital Lab and client objectives prepares project documentation manages communications logistics and performs other associated tasks. The Coordinator also assists with recruitment processes where appropriate including drafting job descriptions shortlisting logistics conducting interviews and assisting the management team in various administrative operations.

ORGANIZATIONAL STATUS

This position will report to a functional Manager or Lead within the Digital Lab but will work closely with all members of the team and project partners. Depending on operational requirements this position may supervise project/operations assistants or student/co-op positions.

WORK PERFORMED

• Coordinates projects products and/or operations assuring adherence to policies and procedures

• Manages production and development in collaboration with cross-functional leads

• Oversees product and user research content development coordination and finalization.

• Manages Sprint Planning Sprint Reviews and daily stand-up meetings as applicable.

• Manages logistics associated with project and/or product planning implementation and closing.

• Support the development product road-maps plans schedules and budgets for digital products

• Facilitates and monitors continuous improvement and removal of impediments affecting plans.

• Liaises with internal and external stakeholders in the initiation and refinement of documentation.

• Responsible for triaging incoming inquiries by collaborators clients and partners to resolution.

• Coordinates with internal and external stakeholders to proactively identify and resolve issues.

• Manages progress documents to ensure decisions milestones logs and schedules are completed on time and communicated appropriately highlighting and mitigating risks.

• Assist with the allocation of resources according to project plans and resource availability

• Collaborate broadly to achieve key commitments and accountabilities and act as a liaison between cross-functional teams and leadership groups

• Oversees the coordination and logistics of resource planning to support projects and services

• Develops and implements communication strategies to keep clients informed of project or product status business directions scope changes and milestone achievements across the portfolio.

• Conducts research and analysis on action items as required and may present recommendations to project leadership or stakeholders

• Responsible for ensuring the accuracy and completeness of the shared project workspace.

• Maintains and organizes documentation and records for the project management team.

• Performs other duties as required.

CONSEQUENCE OF ERROR

Work requires judgment and initiative. Errors could have a significant impact on the success of project and operational delivery which subsequently affects the success of the Digital Lab and negatively impact the overall aims of the Department of Pediatrics and BC Childrens Hospital.

SUPERVISION RECEIVED

This position is supervised by the respective functional Manager/Lead. Staff are empowered to execute their responsibilities and work independently. Work is measured in terms of the contribution to the teams achievement of project/product/operational objectives and efficiency. There should be an expectation of periodic guidance and review.

SUPERVISION GIVEN

Supervises and provides guidance/training to junior staff and/or student employees.

MINIMUM QUALIFICATIONS

• Undergraduate degree in a relevant discipline. Minimum of two years of related experience or the equivalent combination of education and experience.

• Willingness to respect diverse perspectives including perspectives in conflict with ones own.

• Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion.

PREFERRED QUALIFICATIONS

Experience in operations project or product management or the equivalent combination of education and experience. Working knowledge of agile software development and project management principles. Formal training or certification in product management would be a considerable asset (e.g. Project Management Professional designation).

Strong organizational and time management skills are essential. Ability to work well as a member and mediator including ability to exercise tact discretion and judgment in a diverse and collegial environment. Excellent oral and written communication interpersonal and conflict resolution skills required. Ability to exercise sound judgment multi-task be flexible prioritize and work effectively under pressure to meet deadlines. Experience working with highly sensitive data and understanding of and commitment to UBC security and privacy policy. Ability to deal with a diversity of people in a calm courteous and effective manner while adhering to established requirements. Enthusiastic about contributing to the Digital Lab and learning environment of the University.