THE FOREST AT DUKE

JOB DESCRIPTION

POSITION: Staffing Coordinator DEPARTMENT: Health Services

General Purpose:

Ensure appropriate staffing levels for The Forest at Home case load.

Qualifications:

1. High School or equivalent degree required; some college preferred.
2. Two years of medical staffing or experience working in a busy home care setting experience preferred.
3. Must have patience tact enthusiasm and positive attitude toward older adults.
4. Must be a positive motivator out of box thinker creative team player strong negotiator and fiscally responsible.
5. On-Call rotation responsibilities required to include Monday through Friday from 5pm 8am and Saturday through Sunday on-call 24 hours each day.
6. Excellent people skills including strong customer service and communication skills with the ability to create a sense of urgency.
7. Knowledge of medical terminology.
8. Knowledge of and demonstrated proficiency in the use of computer applications such as word processing spreadsheet and/or database and ability to quickly learn and become proficient in using staffing and scheduling applications.
9. Knowledge of and ability to use basic office equipment including photocopier fax printer telephone and desktop computer and ability to maintain orderly and accurate files and records including confidential and sensitive material both electronic and hard copy for ease of access and retrieval.
10. Knowledge of or ability to quickly learn the staffing and scheduling system used by The Forest at Home-AxisCare.
11. Ability to learn and work within The Forest at Home Departmental policies and procedures as well as apply laws rules policies or procedures affecting assigned work.
12. Ability to maintain strict confidentiality of personnel records and patient information and to handle sensitive matters discreetly understanding and applying HIPPA regulations Forest at Duke and The Forest at Home Departmental policies and procedures.
13. Ability to work efficiently as a team member and establish and maintain cooperative and productive working relationships with all levels of medical professional administrative and support personnel contacted in the course of work.

Essential Functions of the Job

1. Share responsibility for The Forest at Home Team and develop communicative relationships with team members and clients while managing scheduling and maintain effective fiscal management.
2. Performing support work with regards to employee relations initiatives and payroll processing.
3. Assist with new employee recruitment and screening.
4. Responsible for creating new hire documents and ensuring employee receipt of documents and forwarding appropriate documents to Human Resources
5. Responsible for the scheduling of multiple shifts screening potential new hires for the Home Care Administrative Manager and liaising with the Home Care Nurse Manager for client needs.
6. Monitors both teammate and client preferences in decision-making and utilize positive observations to enhance quality of employee/client care and satisfaction.
7. Prepare reports and projects related to staffing on behalf of The Forest at Home including but not limited to answering and screening telephone calls filing and maintaining records composing documents processing forms distributing mail requisitioning and distributing supplies photocopying documents scheduling and calendaring etc.
8. Reviews case load and acuity information. Continually adjusts staffing personnel to provide adequate coverage to client areas to meet staffing requirements on a daily basis including shift coverage by exception real time staffing to address last minute client needs employee sick calls and other unscheduled absences.
9. Assists with disaster/emergency preparedness planning and recording including assisting in developing and implementing such contingency plans to ensure adequate staffing in the event of a major disaster or emergency.
10. Develops computerized schedules for teammates based on established staffing patterns policies approved employee preferences and Home Care Administrative Managers request as well as to minimize agency fees overtime and other premium pay.
11. Consults with Agency Director and Home Care Administrative Manager and others regarding nurse staffing and scheduling needs such as creating flexible staffing alternatives.
12. Performs assigned daily staffing and scheduling functions to meet specific requirements of client needs with the goal of safe client care in accordance with The Forest at Home policies standards and procedures as well as Human Resources and Payroll policies.
13. Processes Status Change forms and Vacation/Sick/Discretionary Day Request forms for salary changes promotions transfers resignations leaves of absence time off requests and any other changes in employee status or compensation.
14. Interprets personnel and payroll policies and procedures for management and employees.
15. Orient staff members to changes in and answers questions regarding time-keeping policies and procedures.
16. Checks and corrects timesheets for all shifts ensuring accurate recording of time and use of appropriate pay codes. Processes biweekly payroll according to payroll procedures to ensure timely and accurate paychecks for employees.
17. Acts as a liaison with the Finance Department for all payroll and timekeeping questions and problems.
18. Tracks verifies and documents that nursing employees and certified team members are current with respect to required licenses and certifications competency documentation other credentials. Notifies Home Care Administrative Manager and/or employees as appropriate of renewal dates. Contacts appropriate outside agencies as needed to verify employees possess required credentials.
19. Provides meaningful labor utilization and payroll data for the Home Care Administrative Manager through computer-generated reports from databases staffing scheduling and other software applications providing such information as patient volume and acuity levels attendance productivity and staffing rosters employee demographics leave balances and usage etc.
    
    Residents Rights Functions:

1. Maintains resident confidentiality and privacy.
2. Treats residents with kindness dignity and respect.
3. Knows and complies with and ensures that all home care personnel know and comply with the Residents Rights rules.
4. Monitors home care services to ensure that residents rights and needs are met.
5. Reviews promptly reports to the Home Care Administrative Manager and maintains written records of all resident complaints and grievances.

Physical and Sensory Requirements of the Above Functions:

Ability to read and write in English ability to communicate with residents families personnel and ability to remain calm under stress. Must be able to lift 50 pounds. Must meet minimal requirements for walking reaching bending lifting grasping pushing and pulling fine hand coordination ability to distinguish smells tastes and temperature and ability to hear and respond to pages.

All other duties as assigned.

I understand this job description and its requirement and understand that this is not an exclusive list of the job function and that I am expected to complete all duties assigned. I understand that job functions may be altered by management without notice and understand that this job description in no way constitutes an employment agreement.