Customer Service Specialist
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Job Location:
Chesterfield, NH - USA
Monthly Salary:
$ 42000 - 45000
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The work we do has an impact on millions of lives and you can be a part of it.
Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.
In this role you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries resolve problems and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills be comfortable working with multiple technology systems and demonstrate ownership and a proactive approach to problem-resolution.
Responsibilities:
- Assist customers via various communication channels including phone email chat and social media ensuring a consistent and positive experience.
- Handle customer inquiries and resolve issues efficiently effectively and in a timely manner.
- Utilize multiple systems and software tools to access customer information track interactions and document relevant details accurately.
- Actively listen to customers identify their needs and provide appropriate solutions or escalate to the appropriate team if necessary.
- Take ownership of customer issues and follow through until resolution ensuring customer satisfaction.
- Provide accurate and up-to-date information about products services policies and procedures.
- Maintain comprehensive knowledge of company products services and promotions to effectively address customer inquiries and offer relevant solutions.
- Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
- Recommend opportunities for improvement of our customer service processes and interactions.
- Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities.
Knowledge Skills & Abilities:
- Strong problem-solving and decision-making abilities with the capacity to think quickly and independently.
- Ability to work in a fast-paced dynamic environment and handle multiple tasks simultaneously.
- Empathetic listening skills good judgement and critical thinking to know when issues should be escalated.
- Excellent communication skills both written and verbal with a professional and friendly demeanor.
Requirements:
- Previous customer service experience in an inbound call center or similar environment is strongly preferred.
- Experience using various modern computer systems software applications and communication tools.
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
- High school diploma or equivalent; some college education preferred.
- Flexibility to work in shifts including evenings weekends and holidays as required.
- 2-3 Saturday shifts required per quarter with a corresponding day off during the week.
$42000 - $45000 a year
Protectives targeted salary range for this position is $42000 to $45000. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for employees.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits addition to offering comprehensive health dental and vision insurance we support emotional wellbeing through mental health benefits and an employee assistance balance is important and Protective offers a variety of paid time away benefits (e.g. paid time off paid parental leave short-term disability and a cultural observance day).The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability please emailemailprotected. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Protect your future with a life insurance policy or annuity from Protective. Discover options that give you and your family confidence for what's ahead.
