Customer Service Representative Bilingual
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative - Bilingual (CSR)
Location: Austin TX (Onsite)
Job Type: Full-Time
Position Summary
We are seeking a Customer Service Representative (CSR) to deliver professional high-quality support to customers regarding account inquiries toll tag fulfillment and standard violation resolution. This role requires strong customer service skills attention to detail and the ability to meet performance and compliance standards in a fast-paced environment.
The ideal candidate will build rapport with customers accurately process account updates and payments and maintain up-to-date knowledge of policies procedures and service offerings.
Key Responsibilities
Respond promptly and professionally to customer inquiries regarding account activity toll tag orders and violation resolution.
Process payments while maintaining strict compliance with Payment Card Industry (PCI) standards.
Meet established qualitative and quantitative performance metrics including call quality and productivity targets.
Reconcile daily payments and prepare required end-of-day documentation and reports.
Maintain current knowledge of policies procedures and service updates and implement changes as directed.
Provide courteous efficient and accurate customer service in all interactions.
Qualifications
Education & Experience:
High school diploma or GED required.
Prior customer service experience required (call center or financial services experience preferred).
Skills & Abilities:
Strong verbal and written communication skills.
Basic math proficiency and strong attention to detail.
Excellent customer service and interpersonal skills.
Proficiency with computers and Microsoft Office (Word Excel databases).
Keyboarding skills of at least 30 WPM and 10-key proficiency.
Ability to multitask manage time effectively and work in a team-oriented environment.
Professional demeanor with the ability to handle sensitive information confidentially.
Bilingual in Spanish preferred.
Work Environment & Physical Requirements
Office-based environment with standard office equipment (computer phone copier etc.).
Primarily seated with occasional standing and light lifting (up to 20 lbs).
Schedule
Full-time position with schedules that may include days evenings nights and weekends based on business needs.
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Time Clock
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Houston recruiting agency with a service-minded and consultative approach to achieving superior hiring solutions with a national reach.
