Membership Manager

Salary: 35000 - 40000

Working hours: 8:30 am - 17:30 pm

is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. Thats why everything we do from workspace design to delivering a best-in-class personal service is designed to create happy working environments. We have shared workspaces across London Reading and Manchester; with 7000 members; and an amazing team of nearly 70 who share our ambition to redefine the workspace experience for the better.

Your role

This is a unique opportunity as we are looking for a talented and passionate manager who are eager to take the reins and drive a business as if it were their own. Must be a people-person fun-loving organised insanely efficient and someone who doesnt mind getting their hands dirty if necessary! Your role is to be the glue to keep our community together and to help make aplace where our members love to work giving them everything they need to run their businesses smoothly. We trust our managers to run their spaces like their own business which means driving sales and keeping the business profitable. Something you can handle; we want to hear from you.

Your day to day

Sales & Revenue

• Conduct high-impact tours in the absence of the Sales Manager

• Drive high retention through building strong relationships commercial acumen and leading on renewal conversations.

• Identifying and mitigating any upcoming risk or challenges in your location whilst collaborating with our support functions.

• Identify and grow ancillary revenue streams - meeting rooms events short-term bookings and customisations to maximise every opportunity within the space.

• Manage billing and invoicing processes partnering with central teams to ensure timely and precise administration.

Member Experience & Operations

• Be the cultural heartbeat of the space - owning onboarding day-to-day engagement and operational standards to deliver a best-in-class member experience.

• Ensure facilities services and operations are seamless - collaborating with central support teams to maintain exceptional standards and quickly resolve issues.

• Maintain accurate member records and CRM data to ensure commercial and service visibility and accurate reporting.

• Ensure all space controllable costs are carefully managed and delivered in line with budget - balancing cost control with service excellence.

• Manage space overheads and local budgets balancing cost control with service excellence.

• Champion process consistency ensuring SOPs are followed to deliver predictable high-quality service.

Team Leadership & Development

• Lead support and develop a motivated on-site team - ensuring performance service delivery and team culture are consistently high.

• Deliver structured coaching and regular 1:1s to ensure individual growth and team engagement.

• Foster a high-performance culture aligned with valuesusing feedback training and recognition to help every team member thrive.

Community Engagement

• Build a connected supportive member community through events personal interactions and creative initiatives.

• Actively listen to membersgathering insight feedback and opportunities for continual improvement through multiple avenues such as NPS surveys and quarterly Team Leader Check Ins.

• Be a local ambassador for building relationships in the neighbourhood and enhancing brand visibility.

• Design and deliver community-led events supporting member engagement and local partnerships.

About you

• Proven track record in leading operations within a service-driven customer-facing environment such as hospitality coworking or retail balancing commercial delivery with genuine care for people.

  Strong leadership experience with the ability to coach motivate and develop a team to achieve high performance and consistent service standards.

• Demonstrated commercial acumen confident managing renewals retention strategies and local revenue opportunities including events meeting rooms and ancillary sales.

• Skilled in managing budgets billing and financial reporting ensuring cost control without compromising member experience.

• Experienced in using CRM and operational systems to maintain data accuracy enable reporting and support decision-making.

• Adept at building and maintaining relationships with members local partners and internal teams representing both the brand and the culture of the space.

• Organised proactive and solution-focused comfortable managing multiple priorities in a fast-moving operational setting.

• Passionate about community with a natural ability to create environments where people feel connected supported and proud to belong.

Its Personal
Human connection is at the heart of what we do and why we do it. Everybody comes with their own story.
Own It
Were a small team with ambitious goals and our success depends on each of us stepping up to the challenge.
Dont Stop at Good
Our goal is to be better than we were yesterday knowing thats not as great as well be tomorrow.
Team 1st
We win by being greater than the sum of our parts. No egos here.

Why youll love

Work happiness is our passion and this starts with our own team. We offer a supportive working environment plenty of training and development opportunities competitive salary monthly wellness package team joy budget quarterly socials and more so you can work happier.


The need to knows

• The start date for this role is immediate.

• The working hours are 8:30 am - 17:30 pm.

• The interview process will be three stages: a phone interview and two face to face interviews with the final interview including a presentation.

Christmas Break Notice

We are on annual leave from 25 December to 5th of January.

If you do not get invited to an interview this side of Christmas it does not mean that you are rejected it just means we arent here to respond to you.

All interviews will be conducted in the New Year!

At were committed to providing an inclusive environment for our team and our members as we believe that diversity breeds a more innovative creative and caring an equal opportunity employer. Everyone who applies to will be considered for employment without attention to race age ethnicity religion sexual orientation gender family or parental status or disability status. Ready to join the way Were excited to hear from you. Heres our Privacy Policy by applying for this job you accept how we will use your data.