Senior Representative, Business Operation

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures

Position: Senior Representative Business Operation

Location: Bangalore

Duration: 6 Months

Job Type: Contract

Work Type: Onsite
Shift Timings: 24x5 shifts (Rotational Shift post training)

Job Description:

Key Responsibilities:

Ensure all assigned tasks and responsibilities are completed within prescribed SLA parameters.
Work effectively on CRM applications to manage and track deliverables.
Respond to internal and external customer inquiries via email and chat ensuring timely follow-up.
Actively participate in team meetings coordinating and collaborating with colleagues.
Assist co-workers and share business updates fostering a collaborative team environment.
Be flexible to work across time zones timelines and extended hours as required.

Essential Requirements:

Strong communication skills (oral and written).
Quick learner with a positive attitude.
Team players with the ability to work efficiently in a collaborative environment.
Graduate (non-technical) with 0.9 1 year of work experience.
Flexibility of working in shifts

Mandatory Skills:

Decent Communication skill (Oral & Written)
Quick Learner / Attitude
Efficient / Proactive / Flexibility
Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates.
Skilled in maintaining accurate records and completing end to end processes.
Strong experience in transaction processing and data management while handling high volume tasks like validation documentation and reconciliation.
Specialized in non-voice operational support including email processing CRM updates documentation handling and workflow monitoring. (only internal calls)
Experience in transitioning new activities including process mapping SOP creation knowledge transfer and stabilization of migrated tasks.
Well versed in BPO operational frameworks including SLA/KPI management productivity tracking quality checks and escalation handling i.e. efficiently in fast-paced BPO environments.

Experience:

Total Exp: 1-2 Years
Rel Exp: 0.9 years

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures Po...