Business Systems Support Supervisor (ATM Support)

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Business Systems Support Supervisor is responsible for a team of technical support specialists supporting various business systems throughout the bank to test troubleshoot and escalate resolutions where there are malfunctions or issues that associates or clients are experiencing.

Primary Responsibilities

• Oversees technical support services including troubleshooting for high complexity issues problem resolution and maintenance
• Handles escalated complex issues and refers to the application development team when necessary
• Responds to difficult questions regarding operation and malfunctions
• Researches evaluates and provides feedback on complex or escalated incidents
• Ensures effective monitoring of system issues and escalation of identified issues to the appropriate technical team
• Ensures application of system policies principles and practices in the delivery of support services
• Oversees process improvement activities and development of procedures and policies
• Monitors feedback on problematic trends and patterns in technical support from team and makes necessary changes
• Collaborates with senior management in ensuring team is efficiently staffed
• Offers advice and guidance to team assisting in coaching and contributing to continuous improvement initiatives
• May serve as a liaison between the business unit and technology

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelors degree in Computer Science or a related field and eight (8) years of related experience
• Or High School Diploma or GED and twelve (12) years of related business experience

Preferences

• Supervisory management or leadership experience

Skills and Competencies

• Ability to effectively supervise a team
• Ability to learn additional systems as needed
• Demonstrates an advanced working knowledge of systems and software development concepts practices and procedures
• Excellent customer service skills/background
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong interpersonal skills
• Strong ability to review and analyze data and identify and resolve problems

Strongly Preferred:

• Software Deployment & Testing: Proficient in packaging testing and certifying applications for deployment via SCCM and manual methods; skilled in smoke testing negative testing and comprehensive validation.
• Documentation & Compliance: Experienced in capturing video proof maintaining audit-ready documentation and managing SharePoint uploads for compliance.
• Security & Vulnerability Management: Strong understanding of Microsoft security patching vulnerability scanning and endpoint security tools (e.g. SentinelOne EPM Rapid7).
• Project Support: Ability to conduct system impact analysis and testing for banking projects (e.g. Early Pay Overdraft Grace Customer Transparency).
• Payments & Middleware Expertise: Familiar with FIS Payments One and middleware solutions (Theta R2) for mainframe integration.
• Card Management & Obfuscation: Skilled in card lifecycle management troubleshooting ATM host connections and coordinating obfuscation schedules across multiple systems.
• Reporting & Analysis: Capable of monitoring and improving legacy reports (e.g. Missing Transactions Report) identifying anomalies and providing actionable insights to leadership.
• Collaboration & Communication: Adept at working with auditors decision-makers and project managers to ensure secure efficient deployments.

Proximity to Hoover is required. This is not a remote position.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Operations Center

Location: