Mid-Market Account Manager

Our mission

At Coface our purpose is to make trade safer and more accessible for businesses of all sizes. We achieve this by combining global expertise with strong local insights delivering tailored credit insurance solutions that empower our clients to grow with confidence. By working closely with our commercial teams and partners we create real value and foster long-term relationships. This role is essential in strengthening our footprint in Switzerland and driving sustainable growth in a dynamic market.

Role purpose

As an Account Manager Mid-Market at Coface Switzerland you will play a key role in managing and developing relationships with mid-market clients in the French-speaking region. Your mission is to ensure exceptional service delivery by supporting account managers handling policy renewals and providing technical and administrative expertise. You will act as a trusted partner for clients and brokers contributing to their success while driving growth and reinforcing Cofaces position as a leading credit insurance provider.

YOUR MAIN MISSIONS

• Management of an existing mid-market customer portfolio in the French-speaking part of Switzerland (direct and through broker-channel) ensuring client satisfaction and growth.
• Lead and negotiate policy renewal procedures with customers and/or brokers securing optimal terms and fostering long-term partnerships.
• Develop and execute account plans including upselling and cross-selling opportunities to maximize portfolio value.
• Maintain strong client and broker relationships through regular visits and strategic advisory support acting as a trusted partner for technical and contractual matters.
• Prepare and deliver client meeting documentation ad-hoc reporting and strategic recommendations to support decision-making.
• Manage contract documentation with full accountability for accuracy and compliance and oversee data input processes.
• Collaborate closely with internal teams (underwriting risk claims) to resolve complex issues and ensure seamless service delivery.
• Ensure operational excellence and compliance across all administrative processes.

Qualifications :

Education

• Swiss commercial degree or equivalent
• AFA Insurance Intermediary Certificate (Non-Life module)

Experience

• 2-4 years of experience in Account Management of Sales within financial services insurance or a related field.
• Good understanding of Swiss market dynamics and customer expectations.
• Proven track record in managing client portfolios and negotiating contracts.

Competencies

• Detailed oriented precise working supportive and client-oriented character
• Good understanding of complex IT systems (own programs: local and group ERP Microsoft 365)
• Ability to deliver high-quality services with tight deadlines and approach problems in an independent flexible systematic and anticipatory manner
• Result-oriented and self-motivating
• Strong organizational planning and analytical skills
• Required languages: French and English fluent in spoken and written is must-have German and or Italian would be beneficial

Additional Information :

Why join Coface

• Be part of a global leader in trade credit insurance and risk management
• A strategic role with direct impact on business decisions
• Collaborative and inclusive work culture
• Competitive compensation and benefits package (training health insurance contribution pension fund)
• Opportunities for professional development and international exposure

Ready to make trade safer with us

Send us your CV motivation letter diplomas and work certificates in English were eager to discover how youll help shape the future of trade at Coface.

Remote Work :

No

Employment Type :

Full-time