Customer Sales Administration Officer
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
KEY EXPECTED ACHIEVEMENTS
Should be able to work in AUS shift (0330AM to 1230PM)
Commercial Terms and Conditions (CTC) & price management
Analyses and challenges feasibility of commercial terms and conditions based on business requirements
Verifies accuracy and consistency of collected data before entering them in the information system
Sets up the prices and commercial terms and conditions in the information system
Identifies rejections and manages the correction in the information system.
Conducts data cleaning to rid the system of old unused data duplicate or incorrect data
Request Management
Captures customers requests & claims related to commercial terms and conditions and prices
Analyses and provides issue resolution or appropriate answer
Contacts follows up and closes the loop with customer
Performs root cause analysis and implements corrective actions to eliminate reoccurrences
Shares recurring problems with the relevant internal partner(s) in order to find solutions
Financial transactions traceability
Ensures the traceability of financial transactions regardless type of payment to answer to audits requirements
Produces and archives all supporting materials according to the rules in force in the territory covered
Apply and improve work methods
Applies legal fiscal and internal control rules (including embargos rules).
Recommends actions and evolutions to improve the efficiency of work methods internal control compliance and customer satisfaction
Internal control:
Ensures both operations and projects are compliant with Internal Control requirements
Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams
Educational Requirements
- Masters/Bachelor degree in Accounting Finance or Business Administration
Work Experience
- Minimum of 2-3 years of experience in OTC/Order Management; preferably Cash application
- Has exposure to Commercial terms & conditions defining and application.
Competencies
- Strong analytical & reporting Skills
- Good Interpersonal and communication skills to effectively work with the team. A team player.
- Should work under pressure; Self starter
- Strong communication skills.
- Proficiency in Microsoft Office applications (primarily Excel)
- Conflict Management Problem Solving Customer Centricity and people handling
Preferred Skills
- Experience in complex Order Management System (Oracle) & other ERP applications.
- Skilled in all Microsoft Office applications; specifically for Advanced Microsoft Excel.
Knowledge in Power BI/Automation tools is preferrable
Required Experience:
Unclear Seniority
Key Skills
- Administrative Functions
- office supplies
- Personnel Matters
- Records Management
- Office Procedures
- Space Management
- Daily Operations
- Administrative Policies
- Personnel Management
- Administrative Services
- Interpersonal skills
- Telephone Calls
- Travel Arrangements
- Administrative Procedures
- Word Processing
About Company
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