Customer Care Executive
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Care Executive role in Pune.
About the position : We are a global center providing technical and nontechnical support for all the businesses and product lines. We are looking for enthusiastic Customer Care Executives to join our team and support our brand customers through various channels like email voice chat and more.
Location : Pentagon Tower P5 Hadapsar Pune Maharashtra 411013.
Payroll : Randstad.
In this role youll act as a brand ambassador building strong relationships and fostering customer loyalty. Youll provide prompt and accurate service with a positive problem-solving attitude ensuring every customer interaction is handled with empathy and care. If youre dedicated to delivering exceptional service and creating great customer experiences wed love to hear from you!
*Role and Responsibility: *
* Handle Inquiries: Answer inbound/outbound customer inquiries via email voice chat (and other media) by diagnosing product issues and taking appropriate actions.
* Ticket Assignment: Use technology (software like Sales Force SAP) to assign requests / tickets to the relevant field team for resolution.
* Procedure Implementation: Assist in implementing procedures to maximize uptime on email phone coverage.
* Customer Communication: Update customers via phone about the status of their complaints and seek exact impact details to convey to the resolution team.
* Complaint Management: Open service calls follow up with the field team and other internal departments for resolution and ensure customer complaints are addressed.
* Escalation: Escalate unresolved issues according to the escalation matrix and ensure timely resolution.
* Technical Understanding: Read and understand technical publications diagrams and specification documents.
* Upselling: Promote products and accessories as appropriate.
Mandatory Skills : Customer Service customer complaints complaint management International Voice Process Voice Process UK Process Customer Support Escalations Blended Process
* Handle Inquiries: Answer inbound/outbound customer inquiries via email voice chat (and other media) by diagnosing product issues and taking appropriate actions.
* Ticket Assignment: Use technology (software like Sales Force SAP) to assign requests / tickets to the relevant field team for resolution.
* Procedure Implementation: Assist in implementing procedures to maximize uptime on email phone coverage.
* Customer Communication: Update customers via phone about the status of their complaints and seek exact impact details to convey to the resolution team.
* Complaint Management: Open service calls follow up with the field team and other internal departments for resolution and ensure customer complaints are addressed.
* Escalation: Escalate unresolved issues according to the escalation matrix and ensure timely resolution.
* Technical Understanding: Read and understand technical publications diagrams and specification documents.
* Upselling: Promote products and accessories as appropriate.
Mandatory Skills : Customer Service customer complaints complaint management International Voice Process Voice Process UK Process Customer Support Escalations Blended Process
Desirable Skills : Customer Service customer complaints complaint management.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
