Business Development Manager Service Network

About Us

Lead. Grow. Transform.

Ford Australia is constantly evolving and innovating committed to delivering smarter more connected vehicles for all Australians now and for generations to come.

Looking ahead Ford is excited about the future. With an expanding vehicle lineup growing digital services and a strong dealer network we are well-positioned to support Australian businesses in new ways.

As Australias largest automotive OEM employer we proudly have around 1500 talented engineers designers sales marketing and specialist staff working at sites across Victoria and interstate regional offices. Crucially Australia is a key global development hub for Ford and their local design and engineering team lead the creation of vehicles including the Ranger Ranger Raptor and Everest models sold in around 180 markets worldwide.

Ford Australias National Sales Company (NSC) located in Richmond is the central hub for commercial and customer engagement activities in Australia. Supporting this are regional offices in Sydney Brisbane Adelaide and Perth with dedicated sales fleet service and technical staff providing localised support to Dealers and customers across the country.

Why Ford

For a century weve been a driving force across Australia building a legacy that truly speaks for itself. Leading the way the Ranger continues its rein as Australias No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australias No. 1 Sports Car.

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup giving us so much to be excited about! But we believe we do more than just build award-winning vehicleswe build careers.

• Discounted lease car options.
• Multiple Employee Resource Groups Ford Pride Women of Ford and Ford Empowering Diverse Abilities.
• Flexible Work Arrangements.
• Growth and development opportunities via internal and external training.
• Paid parental leave from day 1.
• Comprehensive Employee Assist Program.
• Wellness Programs including Free Flu Vaccinations and Health Checks.
• Paid volunteer days.

About the Role

As theBusiness Development Manager - Service Network you will identify new growth opportunities and support our Ford fleet customers by delivering a comprehensive suite of parts and service solutions tailored to their business needs.

You will manage both immediate operational requirements and long-term strategic relationships to drive service loyalty and retention. A key focus of this role is to proactively partner with Fleet customers to develop uptime strategies working in close partnership with Vehicle SalesKey Accounts Managers (KAMs) and the broader team to maximise fleet productivity. By engaging Ford and dealer stakeholders you will champion customer satisfaction and ensure a best-in-class parts and service experience.

This position reports directly to the Fleet Strategy and Sales Manager and is based at our National Sales Company Office in Richmond operating on a hybrid schedule with four days in the office.

Please note that remote and interstate travel are required for this role and will constitute approximately 25% of the roles duties.

• Growth & Opportunity Capturing:Identify and secure new business opportunities by promoting the Ford service proposition and onboarding new fleet profiles.
• Proactive Uptime Advocacy:Monitor Vehicle Off Road (VOR) status weekly and lead aftersales communications to mitigate customer pain points and maximize fleet productivity.
• Tender & Strategic Support:Provide critical input and service expertise for tender responses and utilize segment-level insights to develop tailored service schedules for customers.
• Product Coaching:Deliver tailored coaching to fleet operators on new products and service offerings such as mobile service to enhance the overall product experience.
• Advanced Case Resolution: Oversee and give operational guidance on complex service cases and warranty inquiries.
• Continuous Improvement Loop:Capture and communicate customer feedback to internal departments to drive improvements in service delivery and product quality.
• Performance Reporting:Generate and analyse account-level reports to track key metrics including service loyalty vehicle uptime and overall fleet health.

• Minimum of 8 years of experience in franchise or service network development preferably within the OEM / franchise network industry.
• Solid understanding of the automotive parts and service business with the ability to navigate technical service requirements.
• Proven ability to establish and nurture high-trust relationships with external fleet customers and internal business partners.
• Highly developed interpersonal negotiation and collaborative skills to work effectively across diverse teams.
• Demonstrated familiarity with tender management processes proposal writing and commercial best practices.
• Strong analytical skills with the ability to translate fleet data into actionable business insights.

Preferred

• Proficiency in CRM platforms (Salesforce preferred) and the Microsoft Office Suite for data management and reporting.
• University degree in Business Administration Technical Studies or Automotive Engineering or similar.

If you want to be a part of this challenging and rewarding transformation Apply Now.

Equal Opportunity

Ford Australia is inclusive employer and all qualified applicants will receive consideration for employment.

If you require any support or adjustments to the recruitment process please contact our Talent and Inclusion Lead Sarah at.

Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.

---Applications will close on Sunday 18 January 2026 however please do not delay your application as interviews will commence before this date---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN(Ford) is collecting your personal information in order to consider you for a role at Ford.Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose.Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks aptitude testing and health and safety and human resources management activities.Fords privacy policy (available at) states how you can seek to access or correct any personal information Ford holds about you how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Fords privacy policy