Guest Services Representative

Rhinelander, WI - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary: We are looking for an attentive engaging and service-oriented Guest Service Representativeto join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations execute brand service standards resolve challenges and maintain excellent communication with guests peers and supervisors.

Benefits

Medical and DentalInsurance
PTO
Competitive Pay
Hotel Room Discounts
Ongoing Training and Career Development

Responsibilities

Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check expected departures and clear check out
Update housekeeping room status
Explain any of the hotels promotional items and mention various hotel amenities (i.e. free breakfast spa fitness center voice mail etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests inquiries or complaints and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form

Qualifications

High School diploma or GED preferred
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings weekends and holidays

About Us:At Regency Hotel Management hospitality is who we areand what we do 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority

Job Summary: We are looking for an attentive engaging and service-oriented Guest Service Representativeto join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests realized and unrealized needs throughout the hospitality experience. The pr...

Benefits

Medical and DentalInsurance
PTO
Competitive Pay
Hotel Room Discounts
Ongoing Training and Career Development

Responsibilities

Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check expected departures and clear check out
Update housekeeping room status
Explain any of the hotels promotional items and mention various hotel amenities (i.e. free breakfast spa fitness center voice mail etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests inquiries or complaints and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form

Qualifications

High School diploma or GED preferred
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings weekends and holidays

Required Experience:

Unclear Seniority

Key Skills

English Language
Cost Estimation
Corporate Risk Management
Export Sales
J2EE

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About Company

ROI Hospitality Development

Hotel General Manager Grand Gateway Hotel Rapid City, SD What's in it for you? Competitive compensation package with bonus plan (Base Salary $75,000 - $85,00...

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