Escalations Manager Registered
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About this role:
Wells Fargo is seeking an Escalations Manager with FINRA Series 7 and 9 and 10 or 24. The role covers jobs responsible for managing escalated customer complaints companywide which in some cases may require special handling. Jobs research and review escalated complaints often in partnership with other internal departments to determine an appropriate course of action leading to an effective resolution while maintaining positive relationships with the customer and key stakeholders. This sub-family is specific to registered roles.
In this role you will:
- Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support Escalations business goals and objectives
- Engage internal partners associated with the Escalations functional area
- Identify and recommend opportunities for process improvement service standards and goals within the Escalations functional area
- Make decisions and resolve issues regarding internal and external client complaints
- Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
- Collaborate with Escalations team and first-line supervisors
- Interact directly with internal and external customers to resolve their inquiries and complaints
- Manage allocation of people and financial resources for aligned functional area or business group
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4 years of Customer or Investor-facing Disputes Claims or Fraud Resolution experience in the Financial Services or Credit Card industry or equivalent demonstrated through one or a combination of the following: work experience training military experience education
- 2 years of leadership experience
- Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 9 and 10 or 24 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired Qualifications:
- Bachelors Degree
Job Expectations:
- Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is addition to state registration and licensing requirements specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018 the Securities Industry Essentials (SIE) exam co-requisite is required
- Flexible with work schedule and arrangements
- Willing to work in Five Neo Building BGC Taguig City
Posting End Date:
18 Mar 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Manager
Key Skills
- EMR Systems
- Hospital Experience
- Acute Care
- ICU Experience
- Hospice Care
- Workers' Compensation Law
- Home Care
- Nursing
- Catheterization
- Critical Care Experience
- Medication Administration
- Tube Feeding
About Company
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