Strategy & Operations Analyst Care
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 75000 - 100000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
Charlie Health is seeking a highly motivated intellectually curious and data-driven Strategy & Operations Analyst to join our Care Strategy this role youll focus on improving the group-based care experience from how clients are matched to groups to how we plan capacity retain clinicians and deliver consistently high-quality care at scale.
Youll work closely with Clinical Leadership Group Operations Product and Data teams to design systems and strategies that balance client outcomes clinician experience and operational sustainability. This role sits at the center of how Charlie Health delivers care day-to-day.
This is an ideal position for someone who thrives in ambiguity learns quickly and wants to make a tangible impact. Youll have exceptional autonomy and responsibility while being expected to think like an owner and commit to Charlie Healths success.
Responsibilities
- Analyze and improve the group care experience including client-to-group matching attendance engagement and outcomes
- Build forecasting and capacity models to support group planning clinician utilization and sustainable growth
- Partner with Clinical and Operations leaders to identify drivers of clinician retention performance and satisfaction and design strategies to improve them
- Design and implement scalable processes systems and workflows that improve care delivery efficiency and consistency
- Evaluate trade-offs between client experience clinician capacity and operational constraints to inform strategic decision-making
- Lead cross-functional initiatives across Care Ops Clinical Product and Engineering teams to implement new programs tools or care models
- Develop dashboards performance tracking and executive-ready materials to communicate insights and recommendations to leadership
- Support experimentation around group structure scheduling staffing models and care pathways
Requirements
- Bachelors degree in Business Analytics Finance Math Computer Science or similar analytical subject area
- 1-3 years of relevant work experience; consulting investment banking or analytical operations candidates are strongly preferred
- Experience with SQL and/or Tableau strongly preferred
- Exceptional communication interpersonal listening and relationship-building skills
- Advanced Excel skills
- Resourceful with a natural ability to problem solve
- Proactive self-started and natural multitasker
- Meticulous attention to detail
- Highly analytical with an ability to construct research and data-driven recommendations
- Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.
Additional Information
The target base compensation for this role will be between $75000 and $100000 per year at the commencement of addition to base compensation this role offers a target performance-based bonus. The target total cash compensation range including potential bonus will be between $82000 and $110000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
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Required Experience:
IC
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Charlie Health's virtual treatment programs create long-term healing and connection for teens and adults struggling with their mental health.
